Legal
Privacy Policy
Your privacy matters to us. This policy explains what personal data we collect, how we use it, and the choices and rights you have.
On this page
1. Who we are
Thoughtlogik Technology Solutions Ltd (“Thoughtlogik”, “we”, “us”) is a Zoho and Odoo implementation partner. We are the data controller for the personal data described in this policy.
- Company number: 13696669 (registered in England and Wales)
- Registered office: 2 James Close, Northampton NN5 4GY, United Kingdom
- Trading office: Vulcan Works, 34-38 Guildhall Road, Northampton NN1 1EW, United Kingdom
- Email: info@thoughtlogik.com
This policy explains how we collect and use personal data when you visit thoughtlogik.com, contact us, use our services or apply to work with us, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Information we collect
Information you give us
- Contact details such as your name, job title, company, email address and phone number when you complete a form, book a consultation, subscribe to our newsletter or email us.
- Conversation records from live chat, calls, meetings and emails.
- Project information you share with us while we deliver services to you.
- Recruitment information such as your CV and employment history if you apply for a role.
Information we collect automatically
- Technical data such as IP address, browser type, device and approximate location.
- Usage data such as the pages you visit, how long you stay and how you arrived on our site.
We do not intentionally collect special category data (for example health or religious beliefs) through our website.
3. How we use your information
We only use personal data where we have a lawful basis to do so:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and consultation requests | Legitimate interests, or steps taken at your request before entering a contract |
| Delivering our services and managing our client relationship | Performance of a contract |
| Sending newsletters, insights and event invitations | Consent, or legitimate interests for existing clients (you can opt out at any time) |
| Website analytics and advertising measurement | Consent |
| Assessing job applications | Legitimate interests, or steps taken before entering a contract |
| Invoicing, accounting and meeting legal obligations | Legal obligation |
| Keeping our website and systems secure | Legitimate interests |
We do not sell your personal data and we do not make decisions about you based solely on automated processing.
4. Cookies and similar technologies
Cookies are small files stored on your device. We use them to run the website, understand how it is used and measure our marketing.
| Provider or type | Purpose | Category |
|---|---|---|
| Essential | Make the website work securely, including form protection | Strictly necessary |
| Google Analytics | Show us how visitors use our site so we can improve it | Analytics |
| Google Ads | Measure the performance of our advertising | Advertising |
| Zoho SalesIQ | Provide live chat and visitor messaging | Functional |
| Zoho CRM web forms | Securely process form submissions | Functional |
| Theme preference | Remember your light or dark display choice | Preference |
Non-essential cookies are only used with your consent. You can also block or delete cookies in your browser settings at any time, although some parts of the site may not work properly if you do.
5. Marketing communications
We will only send you marketing emails where you have agreed to receive them, or where you are an existing client and the content relates to similar services. Every email includes an unsubscribe link, or you can email info@thoughtlogik.com to opt out.
6. Who we share your information with
We share personal data only where necessary and with organisations bound by appropriate confidentiality and data protection terms:
- Our own team, including colleagues at our delivery centre in Coimbatore, India.
- Service providers who support our business, such as Zoho (CRM, live chat, recruitment and email), Google (analytics and advertising), our website hosting provider and IT support providers.
- Professional advisers such as accountants, lawyers and insurers.
- Authorities where we are required to do so by law.
- A buyer or successor if we sell or transfer all or part of our business.
7. International transfers
Some of our team and service providers are based outside the UK, including in India and the European Economic Area. When we transfer personal data outside the UK, we make sure it is protected by an adequacy decision or by safeguards approved under UK law, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
8. How we keep your information secure
Thoughtlogik is certified to ISO 27001 for information security and holds Cyber Essentials certification. We use access controls, encryption and staff training to protect personal data. No internet transmission is completely secure, but we take reasonable steps to protect the information you share with us.
9. How long we keep your information
We keep personal data only for as long as we need it:
| Information | Retention period |
|---|---|
| Enquiries and prospective client contacts | Up to 3 years after our last interaction |
| Client and contract records | 6 years after the end of the contract |
| Unsuccessful job applications | 12 months after the recruitment decision |
| Newsletter subscribers | Until you unsubscribe |
10. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data
- Ask us to restrict how we use your data
- Object to our use of your data, including for direct marketing
- Receive your data in a portable format
- Withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email info@thoughtlogik.com. There is normally no fee, and we will respond within one month.
11. Complaints
If you have concerns about how we handle your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
12. Third-party websites
Our website may link to other websites, such as Zoho, Odoo and social media platforms. We are not responsible for their privacy practices, so please review their own privacy policies.
13. Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.
Questions about your data?
Contact our team and we will be happy to help with any privacy question or request.