Terms&Conditions

At Thoughtlogik Terms & Conditions

By, And, Between Thoughtlogik Technology Solutions Limited with its registered office at 2 James Close, James Close, Northampton, NN5 4GY, REGISTRATION NO: 13696669 (hereinafter referred to as “Thoughtlogik”)
And
The Customer

It is Agreed: Definitions “Agreement” means these terms and conditions for the provision of the Services. “Consultant” – An individual employee of Thoughtlogik or a sub-contractor supplied by Thoughtlogik to provide the Services. “Services” – IT Consultancy services to be provided under this Agreement including but not limited to project management, business analysis, consultancy days and training, system and app design and modification, web site design, creation and updating of the same as specified in the Proposal.

“Price” – the fixed price for the Services agreed between the parties or the hourly or daily rate agreed between the parties.

“Proposal” – the proposal supplied by Thoughtlogik to the Customer in relation to the Services, referred to in the Proposal and to be accepted by the Customer in writing and which contains a detailed description of the Services, the Agreement, the Price and such other information as maybe relevant.

1.   PROVISION OF SERVICES

1.1   Thoughtlogik shall supply Services to the Customer with reasonable skill and care in accordance with good industry practice and shall make reasonable endeavours to meet the timescales detailed within the Proposal.

1.2   Thoughtlogik shall provide the Services at its site or at the Customer’s site as Thoughtlogik in its absolute discretion sees fit.

1.3   Thoughtlogik shall ensure that all Consultants supplied to the Customer are fully competent and experienced and capable of providing the Services.

1.4   Time shall not be of the essence in relation to this Agreement.

2.   ACCEPTANCE

2.1   The services shall be deemed accepted by the customer after satisfactory completion of the testing phase of the work confirmed by email, or for consultancy or training days on payment of invoice.

3.   PAYMENT

3.1   The customer shall be billed for the price on acceptance of the services in accordance with clause 2 or in accordance with the payment milestones detailed in the proposal as relevant.
3.2   The customer shall reimburse Thoughtlogik for all reasonable expenses (including but not limited to accommodation, travel and subsistence) incurred by any consultant in providing the services.
3.3   All invoices are payable within 7 days of the date of invoices, unless otherwise stated.
3.4   Invoices for consultancy and training days are always payable in full in advance of the event.
3.5   The price is subject to VAT which shall be charged to the customer at the then current rate.

4.   DUTIES OF CUSTOMER

4.1   The customer shall provide comprehensive support to Thoughtlogik during the rendering of the services.
4.2   If the services are rendered at the customer’s site, the customer shall supply such facilities as are reasonably required to enable the consultants to render the services without interruption and within the timescales detailed in the proposal.
4.3   The customer shall appoint a contact person to supply Thoughtlogik with any necessary information and take decisions or obtain decisions from others without undue delay.

5.   REGULATIONS

5.1 Thoughtlogik undertakes to take all reasonable measures to ensure that any consultant providing services on a customer’s site shall comply with all reasonable regulations the customer may require provided the same have first been made known to Thoughtlogik or the individual consultant.

6.   CONSULTANTS

6.1   At the request of the customer Thoughtlogik shall, where possible, replace any individual consultant with an alternative consultant of equal experience. Thoughtlogik shall not be liable to the customer for any failure or delay in providing such alternative consultant. Where any such request by the customer cannot reasonably be deemed to relate to the performance or level of expertise of the consultant, the customer shall reimburse Thoughtlogik within 7 days of demand all costs incurred by Thoughtlogik in connection with such replacement.
6.2   On the reasonable request of the customer Thoughtlogik shall where possible supply the customer with a copy of the curriculum vitae of any consultant.
6.3   Thoughtlogik reserves the right to employ sub-contractors to provide the services and to replace such sub-contractors or consultants as and when it deems necessary or desirable.
6.4   Neither party shall approach either directly or indirectly for a period of at least 6 months following the last day on which an employee was employed by the other party in connection with this agreement, any employee of the other, with a view to offering them employment. In the context of this clause the employee shall include a self-employed person providing services on behalf of one of the parties, and employment shall include employment as an employee or as a self-employed person.