Retail & e-commerce
One platform for your store, stock and customers, online and in person.
We connect e-commerce, marketplaces, point of sale, inventory, fulfilment and marketing, so you can sell everywhere without losing control of stock or customer experience.
- Zoho Premium Partner
- Odoo Partner
- UK-based team
- Fixed milestones
and email
One platform
One database- One stock pool for every channel
- A single view of each customer
- Faster fulfilment and returns
The challenge
Growing retail brands hit the same walls.
More channels mean more complexity. Without one system behind them, every new channel adds manual work.
Overselling on a marketplace is usually the first sign your systems need to be connected.
Overselling and stock-outs
Stock is updated manually across the website, marketplaces and shops, so you sell what you do not have.
Fragmented customer data
Online and in-store customers sit in different systems, so personalisation and loyalty are guesswork.
Fulfilment bottlenecks
Orders are processed by hand, carriers booked separately and customers chase delivery updates.
Painful returns
Refunds, exchanges and restocking are manual, slow and hard to track.
Too many disconnected apps
A patchwork of plugins and spreadsheets breaks every time you change something.
No single source of truth
Sales, margin and stock reports never agree, so decisions are delayed.
How we help
Unified commerce, built around your brand.
We implement Zoho or Odoo as the operational core behind your channels, then automate the work in between.
E-commerce and marketplaces
Shopify, WooCommerce, Amazon and eBay orders flow into one system with stock synced in real time.
Point of sale
Modern POS for your shops that shares stock, pricing and customer records with online.
Inventory and fulfilment
Multi-location stock, automated pick lists and carrier labels from one screen.
Customer and loyalty data
A single customer view with purchase history, segments and loyalty in one CRM.
Marketing automation
Abandoned basket, win-back and post-purchase journeys triggered by real behaviour.
Retail analytics
Sell-through, margin, basket value and channel performance in live dashboards.
Recommended platforms
The right commerce stack for your stage of growth.
We help you choose between Zoho and Odoo based on your channels, volumes and in-store needs.
Zoho for retailers
Great for digital-first brands that want CRM-led marketing and flexible integrations.
- Zoho CommerceOnline store with built-in checkout.
- Zoho InventoryMulti-channel stock and marketplace sync.
- Zoho CRM and Marketing AutomationSegments, journeys and campaigns.
- Zoho DeskCustomer service across email, chat and social.
Odoo for retailers
Great for omnichannel retailers who need POS, inventory and accounting in one ERP.
- Odoo eCommerceWebsite and store with native stock.
- Odoo Point of SaleShop tills that work online or offline.
- Odoo InventoryWarehouses, stores and fulfilment routes.
- Odoo AccountingChannel margins and UK VAT reporting.
Imagine one connected business
What changes when every team runs on one Zoho platform?
Right now, sales probably lives in one tool, finance in another and service in a third. Every handover means re-keying, and every report starts in a spreadsheet. As a UK Zoho Premium Partner, we replace that patchwork with the full Zoho ecosystem, from Zoho One implementation to Zoho CRM, Zoho Books, Zoho Desk and Zoho Creator, so every team finally works from one source of truth.
Choose a team below and see what changes for them
50+ CONNECTED APPS01 / 09 · Sales & CRM
Zoho CRM implementation that helps you sell
From chasing spreadsheets to a pipeline you can trust. Pipelines, Blueprint sales processes, quotes and live chat, designed around how your team really sells.
- Lead, deal and account management with territory rules
- Blueprint processes, approvals and quote to order
- CRM migration from Salesforce, HubSpot or spreadsheets
02 / 09 · Marketing
Zoho Marketing Plus and campaign automation
From guesswork to campaigns that prove their revenue. Email, journeys, social, forms and events in one place, with every response flowing back into Zoho CRM.
- Lead scoring and nurture journeys
- GDPR-friendly consent and preference management
- Campaign ROI reporting tied to CRM revenue
Shares data with: Sales & CRMAI & Analytics
03 / 09 · Customer service & field service
Zoho Desk and Zoho FSM implementation
From overflowing inboxes to service customers rave about. Omnichannel helpdesk, SLAs, portals, remote support and field service, all with full customer context.
- Ticketing, SLAs and escalation rules
- Self-service help centre and customer portal
- Engineer scheduling, job sheets and parts tracking
Shares data with: Sales & CRMOperations
04 / 09 · Finance & accounting
Zoho Books implementation for UK businesses
From month-end firefighting to real-time numbers. HMRC-recognised, Making Tax Digital ready Zoho Books, billing, expenses and payments, synced with CRM and inventory.
- Chart of accounts, VAT and MTD setup
- Bank feeds, reconciliation and multi-currency
- Migration from Sage, Xero or QuickBooks
Shares data with: Sales & CRMOperationsHR & People
05 / 09 · Operations, inventory & ecommerce
Zoho Inventory and order management
From stock surprises to orders that flow. Multi-warehouse inventory, purchasing, fulfilment and online stores, linked to Books, CRM and your couriers.
- Stock control, batches, serials and reorder points
- Sales and purchase order workflows
- Shopify, Amazon and courier integrations
Shares data with: FinanceServiceSales & CRM
06 / 09 · HR & people
Zoho People and Zoho Recruit implementation
From paper forms to people who feel looked after. Applicant tracking, onboarding, HR records, leave, performance and learning in one place.
- Careers site and recruitment pipelines
- Digital onboarding and employee self-service
- Leave, timesheets and appraisal cycles
07 / 09 · Projects & collaboration
Zoho Projects and Zoho Workplace rollout
From scattered tools to one secure workplace. Projects, agile sprints, business email, chat, files and an intranet that keep everyone moving together.
- Project templates, timesheets and billing
- Email migration from Microsoft 365 or Google
- Company intranet and team channels
Shares data with: FinanceHR & PeopleSales & CRM
08 / 09 · Contracts, e-sign & compliance
Zoho Sign and contract management
From chasing signatures to deals closed in minutes. Legally binding e-signatures, contract lifecycle management and secure password management.
- Quotes and contracts signed from inside CRM
- Renewal alerts and approval workflows
- Delivered by an ISO 27001 certified team
Shares data with: Sales & CRMHR & People
09 / 09 · Analytics, AI & custom apps
Zoho Analytics, Zia AI and Zoho Creator development
From rear-view reports to decisions powered by AI. Cross-app dashboards, Zia AI agents, low-code Zoho Creator apps and integrations with the rest of your systems.
- Board-level dashboards across every Zoho app
- Zia AI agents for sales, service and operations
- Bespoke Zoho Creator apps and API integrations
Shares data with: SalesMarketingFinanceOperations
Depth, not just breadth
Most partners stop at setup. That is where we get started.
Switching apps on is the easy part. The real value comes from how deep each app goes into your business. Drag the slider to see how far our Zoho consultants and Deluge developers can take it.
Our UK Zoho CRM extensions: Companies House Verification UK Postcode Address Finder Creditsafe Credit Check View all →
LEVEL 1 · CONFIGURE
Zoho set up around your processes
Modules, fields, layouts, roles, permissions and data migration mapped to how your business works.
Example: a clean Zoho CRM with your sales stages, territories and user roles.
LEVEL 2 · AUTOMATE
Zoho workflow automation
Workflows, Blueprints, approvals, assignment rules and Zia AI agents that remove manual admin.
Example: a won deal creates the Zoho Books invoice and Projects job automatically.
LEVEL 3 · CUSTOMISE
Deluge development and custom functions
Deluge scripting, custom buttons, widgets, client portals and complex business logic.
Example: a supplier portal with pricing rules calculated in Deluge.
LEVEL 4 · INTEGRATE
Zoho API integrations
Connect Zoho with accounting, ecommerce, telephony, data warehouses and legacy systems via REST APIs, Zoho Flow and webhooks.
Example: Shopify orders, courier labels and stock levels synced in real time.
LEVEL 5 · EXTEND
Zoho Creator apps and Marketplace extensions
Bespoke low-code apps, Catalyst services and published Zoho Marketplace extensions built by our in-house team.
Example: our Companies House Verification extension for Zoho CRM.
Not sure which Zoho apps you actually need? Most businesses pay for apps they never use. In a free 30-minute call, a certified consultant will show you exactly where to start.
Follow one order
Watch one customer order flow through your entire business.
In most growing businesses, a single order is re-typed five or six times: from an email, to a spreadsheet, to the warehouse, to accounts. Every handover adds delay and a chance to get it wrong. With Odoo ERP implemented by a UK Odoo partner who designs the whole flow, the order is entered once and every team sees it instantly, from first enquiry to cash in the bank.
Press play, or pick any stage to see what changes
Stage 1 of 8 · Enquiry
Odoo CRM: every enquiry captured and followed up
BeforeEnquiries arrive by email, phone and web forms, then live in inboxes and notebooks. Some are never followed up.
With OdooEvery enquiry lands in Odoo CRM automatically, is assigned to the right person and has its next activity scheduled before anyone forgets.
Odoo apps at this stage
- Leads captured from your website and inbox
- Pipeline with scheduled activities and reminders
- Win and loss reporting by source
Stage 2 of 8 · Quote
Odoo Sales: professional quotes in minutes
BeforeQuotes are built in Word or Excel, prices are checked by hand and approvals are chased by email.
With OdooQuotes are built from live price lists and stock, accepted online with an e-signature, and confirmed into a sales order in one click.
Odoo apps at this stage
- Customer price lists and discounts
- Online quote acceptance and e-signature
- Margin visible on every line
Stage 3 of 8 · Stock and buying
Odoo Inventory and Purchase: stock that plans itself
BeforeNobody is sure what is really in stock, so sales over-promise and buyers over-order to be safe.
With OdooConfirmed orders reserve stock instantly. Reordering rules raise purchase orders for anything short, so buyers act on facts, not guesses.
Odoo apps at this stage
- Real-time stock across every warehouse
- Automatic reordering rules
- Supplier prices and lead times on every order
Stage 4 of 8 · Make
Odoo Manufacturing: production that runs to plan
BeforeProduction plans live on a whiteboard, bills of materials sit in spreadsheets and product costs are a guess.
With OdooManufacturing orders are created from real demand, with bills of materials, work centres, quality checks and actual costs tracked as you build.
Odoo apps at this stage
- Multi-level bills of materials and routings
- Quality checks at the right step
- Real cost per product, not estimates
Stage 5 of 8 · Dispatch
Odoo Barcode and shipping: pick, pack and ship without errors
BeforePickers work from printed lists, mistakes are found by customers and couriers are booked on separate websites.
With OdooYour team picks and packs with barcode scanners, shipping labels come from integrated carriers and customers receive tracking automatically.
Odoo apps at this stage
- Scan-based picking, packing and receiving
- Carrier labels and tracking from Odoo
- Lot and serial number traceability
Stage 6 of 8 · Invoice and cash
Odoo Accounting: invoiced on delivery, paid faster
BeforeInvoices are typed up days later, bank lines are matched by hand and the VAT return takes a week.
With OdooInvoices are created from what was delivered, bank feeds reconcile automatically and Making Tax Digital VAT returns go straight to HMRC from Odoo.
Odoo apps at this stage
- HMRC-recognised for Making Tax Digital VAT
- Automatic bank reconciliation
- Online payment links on every invoice
Stage 7 of 8 · Aftercare
Odoo Helpdesk and Field Service: aftercare that wins repeat business
BeforeSupport requests get lost in a shared inbox and engineers turn up without the right history or parts.
With OdooTickets are tracked against SLAs, engineers see full customer and product history on their phone, and repairs are invoiced straight away.
Odoo apps at this stage
- SLA tracking and customer portal
- Mobile job sheets for engineers
- Repairs and parts invoiced on completion
Stage 8 of 8 · Insight
Odoo dashboards and AI: decisions in real time
BeforeMonth-end reports are stitched together from five systems and are out of date by the time anyone reads them.
With OdooLive dashboards and spreadsheets read straight from one database, and Odoo AI agents can draft, summarise and update records for your team.
Odoo apps at this stage
- Live dashboards across every department
- Spreadsheets linked to real ERP data
- AI agents that work inside your Odoo
How many times is your order re-typed today? In a free 30-minute call, a certified Odoo consultant will map your quote-to-cash flow and show you where the time goes.
What changes
What changes when every channel runs on one system.
Typical improvements for our retail and e-commerce clients.
No more overselling
Real-time stock across every channel protects reviews and marketplace ratings.
Faster dispatch
Automated order routing and labels speed up fulfilment at peak times.
Higher repeat sales
Unified customer data powers relevant, timely marketing.
Clear channel margins
See what each channel really earns after fees, returns and shipping.
How we deliver
A clear, proven path from first workshop to go-live.
Every engagement follows SCALE, our five-phase delivery framework, so you always know what happens next, who is doing it and what it costs.
Scope
We review your channels, catalogue, fulfilment and customer journey end to end.
Craft
We design the unified commerce model and the integration map for every channel.
Assemble
We configure the platform, migrate products and customers and connect stores and marketplaces.
Launch
We train your team and launch ahead of trading peaks, with support through the first weeks.
Evolve
We optimise journeys, add channels and improve analytics as your brand grows.
Related solutions
Services retailers often combine.
Try before you commit
Start a free Zoho or Odoo trial
Explore the apps yourself, then talk to us about fit. Signing up through ThoughtLogik links your account to us as your partner, so help is on hand from day one.
FAQs
Questions we often hear
Can't see your question? Book a free call and speak to a certified consultant.
Can you integrate Shopify or WooCommerce with Zoho or Odoo?
Yes. We connect orders, products, stock, customers and payments in real time, so your store and back office stay in sync.
Do you support Amazon and eBay?
Yes. We sync listings, stock and orders with major marketplaces and route orders for fulfilment automatically.
Can we use one system for shops and online?
Yes. Odoo POS or a connected POS shares stock, pricing and customers with your online store.
How do you handle peak trading?
We plan go-live away from peaks, load-test integrations and provide extended support over key trading periods.
Can you migrate our customer and order history?
Yes. We migrate customers, products, historic orders and loyalty balances so nothing is lost.
Start your project
Ready to unify your retail and e-commerce operations?
Tell us about your business and goals. A certified consultant will get back to you within one working day with practical next steps.
- Free, no-obligation consultation
- UK-based Zoho and Odoo partner
- Clear plan, milestones and pricing