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Odoo managed support by Thoughtlogik

This isn't typical product support. It's true partner support.

A team that knows youWe build a dedicated team that understands your processes and your Odoo ERP inside out.
Knowledge that staysWe retain and document everything about your setup, so you never have to explain it twice.
Rest assuredThe same people look after you month after month, thinking ahead rather than just closing tickets.
Odoo PartnerISO 27001 certifiedCyber Essentials certifiedUK GDPR compliant
Why partner support

Your Odoo subscription covers the standard software. We look after everything else.

Odoo Enterprise includes bug fixes and help with standard features. Most businesses run Odoo with customisations and integrations, and much of that sits outside what Odoo SA supports.

What you needOdoo Enterprise subscriptionWith Thoughtlogik Shield
Reserve your support hours

Block our time in advance. Keep your Odoo ERP secure.

Tell us how much support you expect to need each month. We reserve that time for you, so a dedicated team is always ready to protect, maintain and improve your Odoo ERP. All hours and rates are per month.

Odoo developer support

Covers maintenance of your customisations and integrations, upgrade readiness, health checks, fixes and changes.

Strategic

Your senior Odoo consultant, working alongside your team to understand your business, review how Odoo is serving you and plan what comes next. Covers process and solution reviews, upgrade planning, reports and dashboards, and a clear improvement roadmap.

Consultant hours
What's included

Complete care for your Odoo ERP

From custom modules and integrations to upgrades and day-to-day admin, your plan covers it. Tap any service to see exactly what our team does for you.

Out of scope

    These are quoted separately as projects. Where scope is unclear, we agree it together before any work starts.

    Service levels

    Clear priorities, committed response times

    Every request is categorised by business impact, so the most urgent issues are always picked up first.

    Standard support hours
    Mon to Fri, 9:00 to 17:00 UK

    Excluding UK bank holidays.

    Out of hours and weekends
    P1 critical incidents, on call

    Out of UK hours at 1.5x and weekends at 2x the plan rate.

    If an issue is a bug in standard Odoo, we raise it with Odoo SA through our partner channel, chase it and keep you updated until it is fixed. The same applies to other third-party vendors. Resolution then depends on the vendor's own process.
    Support channels

    One place to raise anything

    Log every request through one of our official channels so it is tracked against your SLA.

    Support portal
    support.thoughtlogik.com

    Raise and track tickets, see status and history.

    Email support
    support@thoughtlogik.com

    Every email becomes a tracked ticket.

    Your Odoo liaison
    We deal with Odoo SA for you

    All Odoo tickets raised, tracked and chased by Thoughtlogik. You are copied on all critical correspondence.

    Step 1Acknowledge and assess

    We confirm receipt and the priority within your SLA response time.

    Step 2Support Lead

    Issues that need more oversight or are not progressing get immediate attention.

    Step 3Account Manager

    High impact and critical incidents, with coordinated stakeholder updates.

    Bi-weekly
    Support ticket review

    Open and recently closed tickets, priority incidents and blockers.

    Monthly
    Usage report by 5th working day

    Hours used by task, hours remaining and year to date spend.

    Quarterly
    Service review

    Service health, SLA metrics, roadmap alignment and improvement recommendations.

    Commercial terms

    Simple terms, built for the long run

    Odoo PartnerISO 27001 certifiedCyber Essentials certifiedThoughtlogik Technology Solutions Ltd · Odoo Partnersupport@thoughtlogik.com

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