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Zoho managed support by Thoughtlogik

This isn't typical product support. It's true partner support.

A team that knows youWe build a dedicated team that understands your processes and your Zoho solution inside out.
Knowledge that staysWe retain and document everything about your setup, so you never have to explain it twice.
Rest assuredThe same people look after you month after month, thinking ahead rather than just closing tickets.
Zoho Premium PartnerISO 27001 certifiedCyber Essentials certifiedUK GDPR compliant
Reserve your support hours

Block our time in advance. Keep your Zoho environment secure.

Tell us how much support you expect to need each month. We reserve that time for you, so a dedicated team is always ready to protect, maintain and improve your Zoho environment. All hours and rates are per month.

Zoho developer support

Covers maintenance of your customisations, health checks, fixes, changes and new automations.

Strategic

Your senior Zoho consultant, working alongside your team to understand your business, review how Zoho is serving you and plan what comes next. Covers process and solution reviews, reports and dashboards, and a clear improvement roadmap.

Consultant hours
Apps covered

Choose the Zoho apps you want us to look after

Select every app your business runs on. Each one you pick is maintained, administered and supported under your plan, and listed on your proposal.

0 apps selected
What's included

Complete care for everything in your Zoho environment

From the automations and integrations we build to day-to-day admin, your plan covers it. Tap any service to see exactly what our team does for you.

Out of scope

    These are quoted separately as projects. Where scope is unclear, we agree it together before any work starts.

    Service levels

    Clear priorities, committed response times

    Every request is categorised by business impact, so the most urgent issues are always picked up first.

    Standard support hours
    Mon to Fri, 9:00 to 17:00 UK

    Excluding UK bank holidays.

    Out of hours and weekends
    P1 critical incidents, on call

    Out of UK hours at 1.5x and weekends at 2x the plan rate.

    If an issue sits with the Zoho platform or another third party, we raise and chase the vendor ticket for you and keep you updated until it is resolved. Resolution then depends on the vendor's own process.
    Support channels

    One place to raise anything

    Log every request through one of our official channels so it is tracked against your SLA.

    Support portal
    support.thoughtlogik.com

    Raise and track tickets, see status and history.

    Email support
    support@thoughtlogik.com

    Every email becomes a tracked ticket.

    Your Zoho liaison
    We deal with Zoho for you

    All Zoho tickets raised, tracked and chased by Thoughtlogik. You are copied on all critical correspondence.

    Step 1Acknowledge and assess

    We confirm receipt and the priority within your SLA response time.

    Step 2Support Lead

    Issues that need more oversight or are not progressing get immediate attention.

    Step 3Account Manager

    High impact and critical incidents, with coordinated stakeholder updates.

    Bi-weekly
    Support ticket review

    Open and recently closed tickets, priority incidents and blockers.

    Monthly
    Usage report by 5th working day

    Hours used by task, hours remaining and year to date spend.

    Quarterly
    Service review

    Service health, SLA metrics, roadmap alignment and improvement recommendations.

    Commercial terms

    Simple terms, built for the long run

    Zoho Premium PartnerISO 27001 certifiedCyber Essentials certifiedThoughtlogik Technology Solutions Ltd · Zoho Premium Partnersupport@thoughtlogik.com

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