At a glance
InmersiónUK, a UK education and language course provider, replaced spreadsheets and email with Zoho One implemented by ThoughtLogik. Student applications, schools, vendors, finance and marketing now run on one connected platform, including Zoho CRM, Zoho Forms, Zoho Books, Zoho Analytics, Zoho Marketing Automation and a new Zoho Sites website with SalesIQ live chat.
| Client | InmersiónUK, education and language course provider |
|---|---|
| Industry | Education and student services |
| Project | Phased Zoho One implementation |
| Platforms | Zoho CRM, Forms, Books, Analytics, Marketing Automation, Sites, SalesIQ, Social, Bookings |
| Outcome | Centralised student records, online applications, simpler accounting, better lead capture |
About InmersiónUK
InmersiónUK helps students and adults master a second language through tailored UK education and language programmes. Its all-inclusive service covers school applications, visa processing, course homologation, guardianship and 24/7 support.
The challenge
- Manual processes: student applications and vendor records managed in spreadsheets and email
- No online applications: data re-keyed by hand from students and parents
- Fragmented data: contacts and vendors spread across several tools
- Slow communication: missed updates and delayed replies affecting the student experience
The solution: Zoho One for student services
| Zoho app | Role |
|---|---|
| Zoho CRM | Student records, schools, vendors and contacts, with email and templates |
| Zoho Forms | Online application forms that feed straight into CRM |
| Zoho Books | Invoicing, financial tracking and reporting |
| Zoho Analytics | Dashboards for applications, vendors, finance and marketing |
| Zoho Marketing Automation | Lead nurturing journeys to improve conversion |
| Zoho Sites and SalesIQ | New website with visitor tracking and chatbot lead capture |
| Zoho Social and Bookings | Social media management and online appointment booking |
A phased implementation
Phase 1: core apps
After requirements workshops, we configured Zoho CRM, Books, Forms and Analytics in iterative build-and-test cycles, migrated student and vendor data from spreadsheets, trained staff and went live.
Phase 2: marketing and website
We added Marketing Automation, Zoho Social, a redesigned website on Zoho Sites, Zoho SalesIQ live chat and Zoho Bookings.
Results
- Streamlined operations with centralised student, vendor and communication records
- Simpler accounting through Zoho Books
- Real-time reporting in Zoho Analytics
- More enquiries captured through the new website and live chat
- A scalable platform for continued growth
Frequently asked questions
Is Zoho One suitable for education providers?
Yes. Zoho One can manage student applications, records, communication, invoicing, marketing and reporting on one connected platform.
Can students apply online through Zoho?
Yes. Zoho Forms can host application forms that create or update student records in Zoho CRM automatically.
Why implement Zoho One in phases?
Phasing delivers core value quickly, reduces risk and lets teams adopt each part before adding marketing and website features.
Can Zoho host our website?
Yes. Zoho Sites hosts websites and integrates with SalesIQ, Forms and CRM for lead capture.
Considering Zoho One? ThoughtLogik plans and delivers phased Zoho One rollouts for UK businesses. Book a free consultation or explore our Zoho One services.
