How to Create a Mailbox?
Introduction
Zoho One allows you to manage your organization’s users and their email accounts centrally. If you’ve already integrated Zoho Mail with your Zoho One setup, you can easily create a mailbox for any confirmed employee. Follow the steps below to ensure a smooth setup.
Step-by-Step Instructions:
Prerequisites
- Zoho Mail is added to your Zoho One account
This integration is essential to manage mailboxes directly through the Zoho One Admin Console. If Zoho Mail hasn’t been added yet, do so from the Admin Panel before proceeding.
- The employee is confirmed
Mailboxes can only be created for users who have been fully added and confirmed in your organization’s Zoho One directory. If the employee’s status is still “Invited” or pending, complete their onboarding first.
Steps to Create a Mailbox
Once the prerequisites are in place, follow these steps to create a mailbox for the employee:
- Sign in to Zoho One
Go to Zoho One and log in using your administrator credentials.
- Open the Directory
From the main navigation panel on the left, click Directory. This section lists all the users, groups, and apps in your organization.
- Find the Employee
Select the Users tab. Browse or search for the employee you wish to assign a mailbox to. Click on the employee’s name to open their profile.
- Create the Mailbox
Inside the employee profile, click the Create Mailbox button. This will open a setup window for the mailbox configuration.
- Enter Email Details
a. Email Address: Choose a suitable email ID for the employee. This will serve as their official email address.
b. Domain Selection: If your organization uses multiple domains (e.g., @company.com, @division.company.com), select the correct one from the dropdown. The email address will be created under the chosen domain.
- Finish Setup
Once you’ve entered the details, click Create. Zoho will now provision the mailbox. The employee will receive access to Zoho Mail and can log in to start using their new email account.
Additional Configuration
- Secondary Email Addresses & Aliases:
If your employee requires multiple addresses (e.g., support@, sales@) that redirect to the same inbox, or if they go by multiple names or roles, you can assign aliases. These can be managed separately in the Zoho Mail Admin Console.
Summary
Creating a mailbox in Zoho One is a straightforward process when Zoho Mail is properly integrated. Ensuring that employees are confirmed and domains are correctly set up helps maintain a consistent and professional communication setup for your organization.
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