Overview

This overview introduces Zoho Desk at a glance, before the rest of this knowledge base walks through setup and day to day use.

What this section covers

This section explains what Zoho Desk is and how it works, so you understand the platform before configuring it for your team.

Who it’s for

This overview suits anyone evaluating Zoho Desk or new to using it, including support managers and the staff who will administer the account.

Frequently asked questions

What is Zoho Desk in one sentence?

Zoho Desk is a cloud based help desk that brings customer support tickets from multiple channels into one place.

Where should I start if I’m new to Zoho Desk?

Start by reading what Zoho Desk is and how it works, then set up your company details, business hours and departments.

Need help?

Want to understand how Zoho Desk could work for your support team? Contact support@thoughtlogik.com or see our Zoho implementation services.