User Management and Security

Zoho Desk user management and security covers who can access your help desk, what they can do once inside, and how your support data is protected and shared between agents.

What this section covers

Here you’ll find how to add and manage agents and teams, how roles control your organisation’s hierarchy, how profiles control feature and module permissions, how to set up data sharing rules, and the wider security controls available in Zoho Desk.

Who it’s for

This section is for administrators setting up their support team’s structure and access, and for anyone reviewing how secure their help desk data is.

Frequently asked questions

What does this section cover?

Managing agents and teams, roles, profiles, data sharing rules, and general data security in Zoho Desk.

Who typically manages users and security settings?

An administrator, usually the person who set up your Zoho Desk account or manages IT and support operations.

Need help?

Need help structuring users and security in Zoho Desk? Contact support@thoughtlogik.com or see our Zoho implementation services.