Live Chat

Odoo Live Chat lets your team talk to website visitors in real time, so sales questions get answered and support issues get routed to the right people while the visitor is still on the page. It suits sales, support and helpdesk teams that want to qualify leads and resolve queries faster.

What Odoo Live Chat does

Live Chat adds a chat widget to your website that connects visitors with available operators. Conversations can qualify a visitor’s sales potential, answer support questions immediately, or be handed off to the right Helpdesk team for follow up.

How to enable Live Chat

Live Chat can be installed directly from the Apps app, enabled from a Helpdesk team’s settings under Channels, or switched on from Website configuration settings. Installing it also creates a default live chat channel automatically.

Setting up channels

Each live chat channel has its own operators, options, channel rules and widget settings, so you can run separate channels for, for example, sales enquiries and product support, each routed to a different team.

Frequently asked questions

Do I need the Helpdesk app to use Live Chat?

No, Live Chat can be installed on its own from the Apps app or enabled from the Website settings, though it also integrates with Helpdesk if you use it.

Can I run more than one chat channel?

Yes, you can create multiple channels, each with its own operators and rules, for example one for sales and one for support.

What happens after Live Chat is installed?

A default live chat channel is created automatically, which you can then customise or replace with channels suited to your teams.

Need help?

Need help setting up Odoo Live Chat on your website? Contact support@thoughtlogik.com or see our Odoo integrations services.