Repairs

Odoo Repairs helps you create and process repair orders for damaged products that customers return. It suits businesses that handle warranty repairs, refurbishment or after sales service and need to track parts, costs and stock movements for each repair.

What Odoo Repairs does

Repairs lets you register a returned product, log the work needed and the parts used, and track the repair through to completion. It manages the related stock movements, so parts used in a repair are properly deducted from inventory.

Key capabilities

• Create repair orders for products returned by customers
• Quote the cost of a repair before work begins
• Record parts consumed and any product moves involved
• Reverse a transfer if a repaired product needs to go back to the customer differently
• Track the status of each repair order from quotation to completion

Where Repairs fits in

Repairs is commonly used alongside Inventory, and can also be triggered from a Helpdesk after sales ticket, keeping the repair record linked to the original support case.

Frequently asked questions

Can a repair order include a cost estimate?

Yes, a repair order can be quoted before work starts, so the customer can approve the cost.

Does a repair affect stock levels?

Yes, any parts used in a repair are recorded as stock moves, keeping inventory accurate.

Need help?

Need help setting up Odoo Repairs for after sales service? Contact support@thoughtlogik.com or see our Odoo support services.