Introduction

This introduction section explains what Zoho Desk is and how it works, before you move on to setting up your organisation and inviting agents.

What this section covers

Here you’ll find an overview of what Zoho Desk is and how it fits into your customer support operation.

Who it’s for

This introduction suits anyone new to Zoho Desk, whether you are setting it up for the first time or being introduced to an existing account.

Frequently asked questions

What’s the first thing to set up in Zoho Desk?

Start with your organisation settings: company details, business hours and departments, before inviting agents and customising your help centre.

Do I need technical skills to set up Zoho Desk?

No. Most setup tasks use guided settings screens, though larger changes such as domain mapping need access to your website’s DNS settings.

Need help?

Need help getting started with Zoho Desk? Contact support@thoughtlogik.com or see our Zoho implementation services.