WhatsApp

Odoo WhatsApp connects a WhatsApp Business Account to Odoo, so messages can be sent and received without leaving the database. It suits businesses that already use WhatsApp to talk to customers and want those conversations linked to quotations, invoices or support tickets.

What WhatsApp does

Once connected, users can send and receive WhatsApp messages from Odoo, and send pre-approved templates with dynamic placeholders, such as quotations from Sales, receipts from Point of Sale, or tickets from Events. Conversations can start either from the company, by sending a template, or from the customer messaging the company’s WhatsApp number, which opens a group chat with the responsible operators.

Main capabilities

• Two-way WhatsApp messaging from inside Odoo’s Discuss app.
• Pre-approved templates with placeholders filled from records like sales orders.
• Company-initiated and customer-initiated conversation flows.
• Separate WhatsApp accounts can be set up per department.

This requires an Odoo Enterprise database and a WhatsApp Business Platform Account connected through Meta.

Frequently asked questions

Does Odoo WhatsApp work on Odoo Community?

No, WhatsApp is an Odoo Enterprise-only feature and does not work on the Community edition.

Can any WhatsApp account be connected?

No, only a WhatsApp Business Platform Account can be connected. Personal WhatsApp accounts and the WhatsApp Business App are not compatible.

Need help?

Need help connecting WhatsApp to your Odoo database? Contact support@thoughtlogik.com or see our Odoo implementation services.