Organization Settings

Organisation settings in Zoho Desk cover the details and configuration that apply across your whole help desk account, from your company profile to how your support operation is branded and structured.

What this section covers

Here you’ll find how to add your company details, rebrand your Zoho Desk account and map a custom support domain, set your business hours and holidays, and manage departments.

Who it’s for

These settings are typically completed by an administrator when setting up Zoho Desk, and revisited as your support operation changes.

Frequently asked questions

What’s covered in Zoho Desk organisation settings?

Your company details, rebranding, domain mapping, business hours and holidays, and departments.

Who should configure these settings?

An administrator, typically the person setting up your help desk, usually configures organisation settings before agents are invited.

Need help?

Need help configuring your Zoho Desk organisation settings? Contact support@thoughtlogik.com or see our Zoho implementation services.