Rebranding Zoho Desk Account

The favicon appears in the browser tab.

1. Go to Setup > Organization > Rebranding.
2. Under the Favicon section, click Choose File to upload one.
3. Click Save. To update or remove it later, click the favicon and choose an action.

Customising your portal name

1. Go to Setup > Organization > Rebranding > Portal Name.
2. In the Change Portal Name section, enter your desired name (minimum 5 characters).
3. Click Save, then refresh your browser to see the change.

Changing your portal name updates the Zoho Desk URL immediately. If you’ve mapped a custom domain, this does not affect the public Help Centre URL, but no automatic redirect is created, so update any internal links where necessary.

Hosting multiple help centres with multi-branding

• Create a separate department for each brand.
• Assign unique branding and a help centre to each department.
• Manage content, tickets and agent access individually per department.

Tips

• Decide on your portal name early to avoid broken URLs later.
• Check that uploaded logos and favicons meet the size and format requirements.
• Keep branding consistent across all help centres to maintain your brand identity.
• Update internal documentation or bookmarks after changing the portal name.