Zoho SalesIQ

Zoho SalesIQ is a live chat and website visitor tracking tool that helps sales and support teams engage visitors in real time and turn them into leads or resolved queries.

What Zoho SalesIQ does

It shows who is currently on your website, lets operators start or join chats, and routes conversations to the right department. Administrators can brand the chat widget, control access, and monitor conversations across the team.

Main capabilities

• Chat widget branding: customise the look, flow and options of your chat window.
• Operators and departments: control who can chat with visitors and how conversations are routed.
• Visitor tracking: identify and prioritise visitors based on their activity on your site.
• Controls: manage spam, tracking exemptions and other settings that keep the account running smoothly.

Topics covered in this knowledge base

This section covers setting up and branding your chat widget, and the administrator tasks needed to run SalesIQ day to day, including operators, departments, visitor tracking and account settings.

Frequently asked questions

Who is Zoho SalesIQ for?

Sales, support and marketing teams who want to chat with website visitors, track who is on their site, and route conversations to the right person.

Does Zoho SalesIQ replace a support helpdesk?

No, it focuses on live chat and visitor tracking; it is often used alongside a helpdesk such as Zoho Desk for full ticket management.

Need help?

Need help setting up Zoho SalesIQ for your website? Contact support@thoughtlogik.com or see our Zoho implementation services.