Knowledge

Odoo Knowledge is the app used to build an internal knowledge base of articles that colleagues can search, share and collaborate on. It suits businesses that want procedures, notes and reference material kept in one searchable place rather than scattered across documents.

What Knowledge does

Content is organised into articles, which can be nested under a parent article to build a structure. Articles can be created from scratch, from a template, or generated with AI, and edited with a full text toolbar and slash commands for tables, kanban boards, lists and calendars built from article items.

Main capabilities

• Nested articles for organising related topics under a parent.
• Favourites, Workspace, Shared and Private categories in the sidebar.
• Access rights and sharing controls, including inviting specific users.
• Article items for building kanban, list or calendar views inside an article.

Topics covered in this knowledge base

This section introduces the Odoo Knowledge app.

Frequently asked questions

Where do private and shared articles show up?

Private articles appear under the Private category for you only, Workspace articles are visible to all internal users, and Shared articles appear for the specific users they have been shared with.

Can Knowledge articles include data from other apps?

Yes, articles can include records, templates, Kanban, list or calendar views built from article items, in addition to normal text and images.

Need help?

Need help setting up a knowledge base in Odoo? Contact support@thoughtlogik.com or see our Odoo implementation services.