Zoho Desk

Zoho Desk is a cloud based help desk application for managing customer support. It brings tickets from email, chat and other channels into one place, so support teams can respond consistently and track performance.

What Zoho Desk does

Zoho Desk lets you receive, assign and track support tickets, set up a self-service help centre, automate routine responses, and report on team and agent performance. It supports multiple departments, so different teams, products or brands can run their own support operation within one account.

Who it suits

Zoho Desk suits any business that needs to manage customer support beyond a shared inbox, from small support teams handling a single mailbox to larger organisations running several departments with their own agents, business hours and workflows.

Topics covered in this knowledge base

This section covers setting up your organisation in Zoho Desk, including company details, rebranding and domain mapping, business hours and departments, plus data administration tasks such as importing, exporting, backing up and migrating your data, and user management topics including agents, teams, roles, profiles and data security.

Frequently asked questions

What channels can customers use to contact support through Zoho Desk?

Zoho Desk supports channels such as email, live chat, phone, social media and a self-service help centre, all managed from one ticket view.

Can Zoho Desk support more than one department or brand?

Yes. You can set up multiple departments, each with its own agents, channels and help centre, useful for different teams, products or brands.

Does Zoho Desk work with Zoho CRM?

Yes. Zoho Desk integrates with Zoho CRM, so support agents can see relevant customer and sales information alongside their tickets.

Need help?

Need help setting up or getting more from Zoho Desk? Contact support@thoughtlogik.com or see our Zoho implementation services.