Discuss

Odoo Discuss is the internal communication app used for messaging, notes, file sharing and video calls between colleagues. It suits teams who want to chat, run channels and hold meetings without leaving Odoo.

What Discuss does

The Discuss dashboard gives each user an Inbox, Starred messages and History of chatter updates on records they follow. Users can send direct messages, join channels for team or project discussions, start video meetings, and reply from the chat icon available in every Odoo app.

Main capabilities

• Direct messages and group conversations with reactions, replies and threads.
• Channels for organising discussion by team, department or topic.
• Video meetings with screen sharing, muting and hand raising.
• Chatter, the log of updates, notes and messages found on most records in Odoo.
• Canned responses for quickly reusing common replies.

Topics covered in this knowledge base

This section covers using channels for team communication, configuring ICE servers with Twilio for calls, Chatter, and canned responses.

Frequently asked questions

Can I chat with someone without leaving the app I’m working in?

Yes, the speech bubble icon in the top right of the header opens Discuss from any Odoo app.

Are canned responses only usable in Discuss?

No, they also work in Live Chat conversations and the Chatter composer found on most records.

Need help?

Need help setting up Odoo Discuss for your team? Contact support@thoughtlogik.com or see our Odoo implementation services.