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How to manage business Hours in Zoho CRM

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Zoho CRM business hours let your organisation run smoothly across time zones and shifts, whether your team works a single UK 9 to 5 pattern or covers international hours. Configuring business hours, shifts, breaks and holidays correctly keeps task scheduling, workflow automation and reporting aligned with when your team is actually available.

How to set up business hours

  1. Go to Setup > General > Company Settings > Business Hours.
  2. Click Create Business Hour.
  3. Choose from:
    • 24 Hours x 7 Days: for round the clock operations.
    • 24 Hours x 5 Days: for standard Monday to Friday schedules.
    • Custom Hours: set the same hours every day, or different hours per day.
  1. Choose the first day of your organisation’s working week, for example Monday.
  2. Click Save.

Even when you choose Custom Hours, you can still set 24 hour operation for a specific day.

How to create and assign shifts

If your team works across time zones or in different shifts, such as night or weekend cover, you can create shift hours.

  1. Go to Setup > Company Settings > Business Hours.
  2. Click Create Shift Hours.
  3. Name the shift and select a time zone.
  4. Choose the same hours every day, or different hours every day.
  5. Click Save.

To assign the shift, edit it, select users from the Assign To dropdown, then click Done and Save. You can create up to 50 shifts, and shifts should stay within your business hours to avoid conflicts.

How to add break hours

Break times show when a user is unavailable during their shift. A shift can have a maximum of two break periods.

  1. After setting up shift hours, click Break Hours.
  2. Select the same break times every day, or different times per day.
  1. Choose the break times.
  2. Click Done and Save.

How to create holiday lists

Manage global and shift specific holidays for different regions or teams.

  1. Go to Setup > Company Settings > Holidays.
  2. Click Create Holiday List.
  3. Select the year.
  4. Choose Apply to Shift if shifts have been created.
  5. Add holiday names and dates.
  6. Click Save.

You can also edit or clone a holiday list to reuse it for other years or teams, and use Suggested Holidays to auto fill national holidays by country, including the UK.

How to mark yourself unavailable in the calendar

  1. Click the calendar icon.
  2. Choose a date and click Create.
  3. Select Mark As Unavailable.
  4. Set the time and add an optional comment.
  5. Click Save.

Private events synced from tools such as Google Calendar are also shown as Unavailable in Zoho CRM.

Tips

  • Use Suggested Holidays for the United Kingdom for a quick starting point.
  • Set your core business hours around your UK team, then add shift exceptions for overseas teams.
  • Use clear shift names, such as “UK Support Team” or “US Morning Shift”, so they are easy to manage.

Frequently asked questions

How many shifts can I create in Zoho CRM?

Up to 50 shifts per organisation, and each shift can have a maximum of two break periods.

Can I set 24 hour operations with custom hours?

Yes. Even when you choose Custom Hours, you can still configure a shift to run 24 hours.

Where do private calendar events synced from Google Calendar show up?

They appear as Unavailable in Zoho CRM, blocking that time on your calendar.

Need help?

Need help configuring business hours, shifts or holidays in Zoho CRM? Contact support@thoughtlogik.com or see our Zoho implementation services.

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