How to configure multi currencies in Zoho CRM

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Zoho CRM multi currency support helps UK businesses that deal with customers or vendors in other countries manage deals, quotes and reports in more than one currency. This keeps international sales accurate without manual conversion.

Before you start

Only admin users with the right permissions can enable and manage currencies in Zoho CRM. It helps to know the key terms first:

Home Currency: the main currency your company uses for reporting.
Active Currency: a currency you currently use in deals or records.
Inactive Currency: a currency you no longer use but that stays linked to existing records.
Exchange Rate: the value used to convert one currency into another.
Record Currency: the specific currency used on a particular record.

How to set your home currency

Go to Setup > General > Company Settings > Currencies.
Click Change Home Currency if you want to update your base currency.
Select a new currency and format.
Confirm your choice. This step cannot be reversed.

Your currency format, such as symbol and decimal places, can be edited afterwards.

How to add additional currencies

Go to Setup > General > Company Settings > Currencies.
Click Add Currency.
Choose a currency from the dropdown.
Set the symbol, digit separator, decimal places and exchange rate.
Click Save.

You can deactivate currencies you no longer use, but you cannot delete them.

How to manage currency status

Go to Currencies, toggle the status to inactive, and confirm.

To reactivate a currency, toggle its status back to active. A deactivated currency cannot be used on new records but remains linked to existing ones.

How to update exchange rates

Go to Currencies.
Click on a currency name.
Edit the exchange rate and click Save.

Updating the exchange rate does not change values already saved on existing records.

Using multi currency in Zoho CRM

In records

Select a currency when creating leads, deals or contacts.
Amounts display in both the record currency and the home currency.

In quotes, invoices and sales orders

Line items appear in the home currency but are converted based on the currency selected on the record.

In reports and dashboards

Values are shown in the home currency for consistency.

In list views

Currency based filters only accept home currency values.

While importing records

If a currency is not mapped, the home currency is used, and mismatched values default to the home currency.

In web forms

Add a currency field so users can choose a currency, or preset one with a hidden field.

During lead conversion

The lead’s selected currency carries over to the new account, contact and deal.

Tips

Choose your home currency based on where your business primarily reports its finances, since it cannot be changed later.
Keep exchange rates updated regularly for accurate reporting.
Deactivate currencies you no longer use to keep the CRM organised.
Use clear naming when working with similar currencies, such as USD and CAD, to avoid confusion.

Frequently asked questions

Can I change my Zoho CRM home currency later?

No. Changing the home currency is not reversible, so choose it carefully based on where your business reports its finances.

Can I delete a currency I no longer use?

No, but you can deactivate it. A deactivated currency stays linked to existing records but cannot be selected for new ones.

Does updating an exchange rate change existing records?

No. Exchange rate updates apply to new activity going forward and do not change values already saved on existing records.

Need help?

Need help setting up multi currency in Zoho CRM? Contact support@thoughtlogik.com or see our Zoho implementation services.