Planning an itinerary

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Introduction

Efficient route planning is essential for field service teams. Instead of wasting time figuring out the best way to travel between customer locations, Odoo Field Service helps you plan an itinerary directly on a map.

By connecting Odoo with Mapbox, you can generate optimized routes, view all scheduled tasks for the day, and even open directions in Google Maps for real-time navigation. This ensures your team spends less time planning and more time serving customers.

Step-by-Step Instructions

 

1. Connect Odoo with Mapbox

To enable dynamic route planning, you first need to integrate Mapbox with Odoo:

  • Create or log in to a Mapbox account at com.

  • Create an access token.

  • Go to the Access Tokens page on Mapbox and copy the token.

  • In Odoo, open the Settings

  • Scroll down to the Integrations

  • Paste your Mapbox token into the Map Routes field and click Save.

2. Display Your Itinerary on a Map

Once Mapbox is connected, you can view and plan your routes directly in Odoo.

  • Go to Field Service → My Tasks → Map.

  • Odoo automatically sorts tasks by their Planned Date, creating an itinerary from one location to the next.

  • To view your route in real-time, click View in Google Maps. This opens the itinerary in the Google Maps app or website, with your current location set as the starting point.

 Important: For a task to appear on the map, the customer must have a valid address.

 

3. Navigating and Managing Tasks on the Map

  • By default, the map shows today’s tasks. To view more, remove the Today filter in the search bar. Tasks will then be displayed by date in the left-hand column.

  • Click a task in the left column or on a map pin to see details.

  • From there, you can:

    • Open the task to review details.

Click Navigate to for directions from your current location to that specific site.

Tips

  • Always make sure customer addresses are complete and accurate for smooth itinerary planning.

  • Use the Google Maps integration for real-time navigation with traffic updates.

  • Plan your day by checking all tasks in advance remove filters to see upcoming jobs.

  • If technicians cover different areas, assign them their own itineraries to save time and reduce travel.

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