Products & Prices

Odoo Sales includes tools for managing products, returns and customer pricing, so a business can sell consistently and handle after-sales situations cleanly. This section covers returns, eWallets and gift cards, and discount and loyalty programmes.

What this covers

Beyond the product catalogue itself, Odoo Sales lets you process returns and refunds depending on whether an order has been invoiced, run eWallet and gift card programmes for online and in-store customers, and set up discount or loyalty schemes to encourage repeat business.

Topics covered in this knowledge base

This section explains how to process returns and refunds before and after invoicing, set up eWallets and gift cards, and configure discount and loyalty programmes.

Frequently asked questions

Do I need the eCommerce app to use gift cards?

No. Gift cards and eWallets can be used in the Sales, eCommerce and Point of Sale apps.

Can a returned product be refunded before it has been invoiced?

Yes, using a reverse transfer on the delivery order, before any invoice is created.

Need help?

Need help with product pricing or returns in Odoo Sales? Contact support@thoughtlogik.com or see our Odoo implementation services.