Introduction to Odoo Knowledge App

Odoo Knowledge centralises company know-how into a searchable knowledge base, instead of leaving it scattered across emails, chats and documents. It lets teams create, structure and share articles, and even embed live data from other Odoo apps.

How to create articles

• From scratch: click New or the plus icon in the sidebar, then add text, images or commands.
• From a template: browse the available templates and click Load Template.
• Nested articles: hover over an existing article and click the plus icon to add a sub-article.

Special options let you insert an Item Kanban, List or Calendar, or generate a draft with AI. After adding a header, hover over Untitled to auto-name the article from it.

How to edit and format articles

Use the text editor toolbar to format text, add comments on specific passages, and type a forward slash to insert Kanban boards, lists, calendars or an index of child articles. A cover picture, from Unsplash, a URL or a file upload, and a title emoji can be added to make an article easier to spot in the sidebar.

How to manage articles

• Move: drag and drop in the sidebar, or use Move To.
• Lock Content: prevent further edits.
• Copy, Export or Send to Trash: duplicate, print or delete an article.
• Archive: hide an article without deleting it, and unarchive it later from Filters > Archived.
• Version History: open the history icon to restore an earlier version.

Sharing and adding data from other apps

Articles can be shared with specific users or, from the Website app, published with a shareable URL; users without access to a linked app’s records will not see that content even if they can see the article. From any app’s Kanban, list or calendar view, use the icon menu and choose Knowledge > Insert view or Insert link to bring live business data into an article.

Using properties

Properties are custom fields added to articles or items to store structured data, such as deadlines, owners or tags, and keep it consistent across a parent article and its children.