Discuss

This part of the knowledge base focuses on the Discuss app itself: how conversations, channels and calls work day to day.

What this covers

Channels let teams organise conversations by department, project or topic. Video meetings support screen sharing and standard call controls, and can rely on Twilio-hosted ICE servers for a more reliable connection. Canned responses let users expand a short shortcut into a longer, pre-written message.

Topics covered in this knowledge base

Using channels for team communication, configuring ICE servers with Twilio, and canned responses.

Frequently asked questions

Can I use canned responses in a channel, not just direct messages?

Yes, canned responses work in channel conversations, direct messages and the Chatter composer.

Need help?

Need help configuring channels or calls in Odoo Discuss? Contact support@thoughtlogik.com or see our Odoo implementation services.