Introduction to Odoo Subscriptions App

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The Odoo Subscriptions app manages recurring revenue for businesses selling subscription-based products or services. It automates billing, tracks renewals, and connects with Sales, Invoicing, CRM and eCommerce to cover the whole subscription lifecycle.

Creating a subscription product

  1. Go to Subscriptions > Products and click New.
  2. Set the Product Type, usually Service, and an Invoicing Policy.
  3. Set the Sales Price and choose a Recurring Plan to define the billing period.
  4. To sell it online, click Go to Website and switch the product from Unpublished to Published.

Configuring recurring plans

Go to Subscriptions > Configuration > Recurring Plans to set up how often customers are billed. Odoo includes Monthly, 6 Months and Yearly plans by default, and custom billing periods can be created. Each plan can define:

  • Billing Period: the interval between charges.
  • Automatic Closing: how many days a subscription is given before it is closed after a failed payment.
  • Align to Period Start: bills new subscriptions from the start of the next billing period.

Self-service options

Each recurring plan has a Self-Service section that can allow customers to manage their own subscription from the customer portal: Closable lets them cancel it, Add Products lets them change quantities, and Renew lets them request a renewal.

Creating a subscription manually

  1. Go to Sales or Subscriptions and click New.
  2. Choose a Customer and a Recurring Plan, then add the product lines.
  3. Click Send by Email or Confirm to activate the subscription.

Selling subscriptions online

When a customer orders a published subscription product through the eCommerce shop, a subscription quotation is created automatically, and billing starts once it is confirmed according to the assigned recurring plan.

Frequently asked questions

What product type should a subscription use?

Usually Service, with a Recurring Plan set to define the billing period.

Can I sell subscriptions online?

Yes, publishing a subscription product makes it available in the eCommerce shop with its recurring pricing options.

Can customers manage their own subscriptions?

Yes, the Self-Service options on a recurring plan can allow customers to close, renew or add products to their own subscription from the customer portal.

Need help?

Need help setting up Odoo Subscriptions? Contact support@thoughtlogik.com or see our Odoo implementation services.

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