Overview

This overview introduces Odoo WhatsApp, the Enterprise feature that links a WhatsApp Business Account to Odoo’s Discuss app.

What WhatsApp provides

Messages can be sent and received directly in Odoo, using pre-approved templates for things like quotations or invoices. Setting it up involves configuring a WhatsApp Business Platform Account in Meta and connecting it to Odoo.

Topics covered in this knowledge base

An introduction to the Odoo WhatsApp app.

Frequently asked questions

Can conversations be split by department?

Yes, Odoo recommends setting up a separate WhatsApp account for each department to keep communications organised.

Need help?

Need help getting WhatsApp connected to Odoo? Contact support@thoughtlogik.com or see our Odoo implementation services.