Chatter

Odoo Chatter is the communication log found on most records, such as a customer, sales order or ticket. It brings messages, notes, followers and activities into one thread, so a record’s history is visible in one place.

The chatter thread

Every record with a chatter tracks changes automatically, including a timestamp and who made the change. Updates made by an import or another automated process are logged and credited to OdooBot.

Adding and managing followers

• Click Follow on a record to be notified of updates; the button changes to Following.
• Click the user icon and Add Followers to invite other people.
• Click the user icon to remove a follower, or the pencil icon next to a follower to edit which updates they receive.

Log notes and sending messages

Click Log note to leave a message visible only to internal users; type @ to mention a colleague, who is then notified. External contacts can also be mentioned and receive an email, and their reply is logged in the chatter.

Click Send message to contact customers, suppliers or other partners externally. Followers are added as recipients automatically; remove anyone who should not receive it first. Press Ctrl+Enter to send.