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Shopee order management

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Once Shopee is connected, Odoo Sales handles order sync, deliveries, payments and reporting for Shopee sales. This guide covers day-to-day order management.

Product catalog mapping

Catalog sync is a manual process, not automatic. For a new Odoo database with no existing products, export the Shopee catalog using the Mass Function drop-down, including Shopee SKUs.

Import the file into Odoo, mapping the Shopee SKU to the Internal Reference field, which becomes the link between the two systems. If products already exist in Odoo, export both catalogues, map the Shopee SKU to the existing Internal Reference in a spreadsheet, then import the update back into Odoo.

Order synchronisation

Orders are fetched from Shopee at regular intervals, based on status changes on Shopee only. Only orders marked Shipped, Cancel, Unpaid or Completed are fetched. For each one, Odoo creates a sales order and a customer contact, unless one already exists. Cancelling an order on Shopee updates it in Odoo, but cancelling in Odoo does not update Shopee.

Force synchronisation

To resync an order whose status has not changed, go to Sales > Configuration > Shopee > Account > Shop, set Last Order Sync to a date before the last status change, and save.

Managing deliveries (Fulfilled by Merchant)

When an FBM order syncs, a delivery order is created in Inventory. The shipment must be arranged on Shopee itself to generate labels and tracking, except for Non-Shopee Supported Logistics, where labels and tracking are managed manually on the logistics provider’s site.

Registering payments from Shopee

Shopee pays sellers weekly or monthly as an intermediary. Set up a dedicated Shopee Payments bank journal with a Shopee intermediary account under Bank and Cash. Select the invoices linked to a payout, use Batch Deposit as the payment method, then Actions > Create Batch Payment > Validate. The same approach applies to vendor bills for Shopee’s commissions and fees. When the bank statement arrives, credit the intermediary account with the amount received.

Reporting on Shopee sales

Assign a Sales Team to each Shopee account under Sales > Configuration > Accounts to analyse Shopee performance using Odoo’s standard sales reports.

Frequently asked questions

Is product catalog sync between Shopee and Odoo automatic?

No. Mapping the Shopee SKU to the Odoo Internal Reference is a manual import or export process, not an automatic sync.

Which order statuses does Odoo fetch from Shopee?

Shipped, Cancel, Unpaid and Completed orders are fetched.

Does cancelling an order in Odoo cancel it on Shopee?

No. Cancellations only flow one way, from Shopee to Odoo, not the other way round.

Need help?

Need help managing Shopee orders in Odoo Sales? Contact support@thoughtlogik.com or see our Odoo integrations services.

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