Field Service

Odoo Field Service is the app field teams use to manage on-site jobs, from the moment a task is created through to recording the work completed. It suits businesses running installations, repairs, servicing or maintenance visits at customer sites.

How a field service task flows

A task can be created manually, generated automatically when a sales order with a service product is confirmed, or raised from a helpdesk ticket. Technicians can then add the products they use from a product catalogue, follow a planned itinerary to their next job, and fill in a worksheet to document the visit.

Topics covered in this knowledge base

Creating field service tasks, product management, planning an itinerary and worksheets.

Frequently asked questions

Do I need the Inventory app for Field Service?

Only if you want products used on-site to update stock automatically through a default warehouse; task creation and worksheets work without it.

Can tasks be created without a sales order?

Yes, tasks can be created manually, from a confirmed sales order, or from a helpdesk ticket.

Need help?

Need help rolling out Odoo Field Service for your technicians? Contact support@thoughtlogik.com or see our Odoo implementation services.