Amazon Connector features

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Introduction

Managing e-commerce operations efficiently is crucial for businesses selling on major marketplaces like Amazon. With Odoo 18, the Amazon Connector provides a seamless integration between Amazon Seller Central and the Odoo ERP system, helping sellers reduce manual data entry and maintain accurate records of their Amazon orders directly within Odoo.

Step-by-Step Instructions



The Amazon Connector in Odoo 18 allows users to synchronize confirmed orders including both Fulfilled by Amazon (FBA) and Fulfilled by Merchant (FBM) from Amazon to Odoo. This includes not just the product information such as name, description, and quantity, but also:

  • Shipping costs
  • Gift wrapping charges
  • Order status (shipped, unshipped, cancelled)

By eliminating manual input, businesses save time and reduce the potential for human error.

Key Functionalities

Here are the core features supported by the Amazon Connector in Odoo 18:

  • Order Synchronization: Automatically pulls confirmed FBA and FBM orders, including all relevant order item details.
  • Customer Creation: Automatically creates missing customer contacts (either contact or delivery address types).
  • Shipment Notifications: For FBM orders, once delivery is confirmed in Odoo, the system notifies Amazon, ensuring prompt payment.
  • Stock Synchronization: Syncs available inventory from Odoo to Amazon (for FBM), ensuring accurate product availability.
  • Multi-Account Support: Manage multiple Amazon seller accounts.
  • Multi-Marketplace Support: Sync orders across various Amazon marketplaces under a single seller account.

 

Feature Comparison: FBA vs. FBM

The Amazon Connector provides differentiated support for FBA and FBM workflows:

Feature

Fulfilled by Amazon (FBA)

Fulfilled by Merchant (FBM)

Order Sync

Shipped & cancelled

Unshipped & cancelled

Shipping

Handled & calculated by Amazon

Calculated by Amazon; shipment processed in Odoo

Gift Wrapping

Handled by Amazon

Cost added to order; gift message synced

Stock Management

Managed by Amazon (virtual location in Odoo)

Managed within Odoo Inventory

Delivery Notification

Sent by Amazon

Sent by Amazon (based on Odoo sync)

Limitations & Considerations

While the Amazon Connector offers powerful automation, it’s important to understand its scope:

  • Sales Order Focus: The connector is strictly for sales order data synchronization. Features like monthly fee reports, refunds, and disputes must still be handled within Amazon Seller Central.
  • Customer Privacy: As of February 19, 2024, Amazon no longer transmits personally identifiable customer data for FBA orders in North American marketplaces. This change stems from Amazon’s role in calculating and remitting sales tax on behalf of sellers.

Supported Marketplaces

Odoo’s Amazon Connector supports a wide range of Amazon marketplaces. If your preferred marketplace isn’t listed, it’s possible to add a new marketplace manually.

North America

  • Canada – Amazon.ca
  • Mexico – Amazon.com.mx
  • United States – Amazon.com

Europe

  • Germany – Amazon.de
  • Spain – Amazon.es
  • France – Amazon.fr
  • United Kingdom – Amazon.co.uk
  • Italy – Amazon.it
  • Netherlands – Amazon.nl

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