Introduction to Zoho Bookings

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Introduction

What is Zoho Bookings?

Zoho Bookings is a smart, online scheduling tool that makes it easy for your clients to book appointments with you — anytime, anywhere. Whether you’re a salon, clinic, consultant, or tutor, Zoho Bookings streamlines your scheduling process, giving you complete control over appointments while offering a smooth, professional booking experience for your customers.

Your clients can view your available services, choose a convenient date and time, and book instantly — no phone calls or back-and-forth emails required.

From the admin interface, you can manage appointments, track client data, send reminders, handle reschedules or cancellations, and even integrate bookings with your existing Zoho tools like Zoho CRM or Zoho Meeting.

Whether you’re managing one-on-one services, group sessions, or booking shared resources, Zoho Bookings helps you stay organized and in control – saving you time and improving your customer experience.

Step-by-Step Instructions

Why Use a Booking Software?

Managing appointments manually can be frustrating and time-consuming — for both you and your clients.

Without Booking Software:

Clients must call or email you, hoping the timing works.
You juggle calls, calendars, and notes.
Double bookings and no-shows are common.
Rescheduling is a hassle for everyone

With Zoho Bookings:

Clients book online in real-time — no phone calls needed.
They get instant confirmations and reminders.
Rescheduling or cancelling is just a few clicks away.
You gain a centralized hub to manage all your bookings, staff, and customer data.

In short, Zoho Bookings saves time, reduces friction, and enhances your professionalism — for both clients and staff.

Key Features

Appointment Types

- One-on-One Services
  Book personalized sessions like haircuts, consultations, or doctor visits. Set duration, price (or make it free), add buffer time, and assign staff.
- Group Bookings
  Schedule events with multiple attendees, like workshops or classes. Choose between
- Drop-In: Clients choose which session to attend.
- Series: Clients register for all sessions in a single booking.
- Resource Booking
  Let customers book items like meeting rooms, laptops, or vehicles. Charge based on booking duration.

Business Management Tools

Custom Domain: Link your booking page to your own website.
Customer Portal: Clients can sign in to view or manage their bookings.
Collaboration: Managers and staff can access and update bookings.
Work, Break & Block Times: Customize availability for each staff member and service.
Time Zone Handling: Automatic conversion for clients in different time zones.

Payments & Integrations

Online Payments: Accept full or partial payments through PayPal, Stripe, Razorpay, Authorize.Net, or Forte.
Calendar Sync: Connect with Google Calendar, Zoho Calendar, and Zoho CRM Calendar to avoid double bookings.
CRM Integration: Automatically create leads in Zoho CRM when an appointment is made.
SMS & Email Alerts: Built-in integrations with Twilio, Clickatell, Nexmo, and others to send automated reminders.
Zoho Meeting Integration: Seamlessly offer virtual appointments.
Custom Functions (Deluge): Automate workflows, make API calls, and sync data across apps using Zoho’s scripting language.

Analytics & Reports

Track popular services, booking trends, revenue, and staff utilization.
Generate reports based on appointment status, staff, service type, and more.

Customization & Accessibility

Pre-Designed Themes: Choose from various themes to brand your booking page.
Booking Flow Control: Allow customers to book by staff, service, or show all options in one place.
Social Media Integration: Add Facebook, Instagram, and Twitter links to your page.
Mobile Apps: Zoho Bookings is available on both iOS and Android — so you and your customers can manage bookings on the go.

Booking page without customization