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Closing your Account

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If you no longer want to use Zoho Social, you can permanently delete your portal (your Zoho Social account). This erases all data associated with it and cannot be undone, so it is worth checking the alternative below first.

How to delete your portal

  1. Go to Settings.
  2. Open Portal Settings.
  3. Under the Portal Info section, click Delete Portal.

A confirmation pop-up will appear.

  1. Click Delete Portal again in the consent window to confirm.

What happens once you delete a portal

  • All brands under your portal are deleted.
  • All team members lose access to the portal.
  • All scheduled posts, monitoring columns, drafts, custom reports and other data are permanently erased.
  • Your portal is reset and cannot be recovered.

An alternative for paid plan users

Instead of deleting your account, you can downgrade to the Free plan if you want to keep using Zoho Social with a limited set of features.

Frequently asked questions

Can I recover a deleted portal?

No, once a portal is deleted it is permanently reset and cannot be recovered.

What happens to my team when I delete my portal?

All team members lose access, and every brand, scheduled post, draft and report under the portal is permanently erased.

Is there an alternative to deleting my account?

If you are on a paid plan, you can downgrade to the Free plan instead, so you keep some access with limited features.

Need help?

Thinking about closing your Zoho Social account? Contact support@thoughtlogik.com or see our Zoho support services.

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