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Setting up business hours in Zoho Sales

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Business hours in Zoho SalesIQ let you set your company’s working hours, so visitors know when to expect live support even if operators are still logged in outside those hours.

How to set business hours

  1. From your SalesIQ dashboard, go to Settings > Brands > [Your Brand Name].
  2. Click Business Hours in the top-right corner.
  3. Toggle the switch to enable Business Hours, and select your time zone.
  4. Use the sliders to set working hours for each day: click the centre of a slider to move it, or drag its edges to adjust the time range.

To remove a time slot entirely, hover over the slider and click the trash icon; this marks your team as unavailable that day. To add a new interval, for example to represent a shift or a break, click and drag on an empty area of the slider, then click Save to apply your changes.

Optionally, tick Hide Chat widget outside business hours if you want the widget to disappear entirely when your team is offline. This also hides resources such as FAQs and bots during that time.

Things to keep in mind

  • Business hours follow the time zone set for your brand.
  • Disable Business Hours if you haven’t set any working times yet, so visitors aren’t shown an empty schedule.

Frequently asked questions

Will the chat widget disappear outside business hours?

Only if you enable Hide Chat widget outside business hours, which also hides resources like FAQs and bots when offline.

What time zone do business hours use?

The time zone set for your brand when you enable Business Hours.

Need help?

Need help configuring business hours in Zoho SalesIQ? Contact support@thoughtlogik.com or see our Zoho implementation services.

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