How to Use the Recycle Bin in Zoho Desk?

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The Zoho Desk Recycle Bin holds records you’ve deleted, such as tickets or contacts, so you can recover them if they were removed by mistake.

How to restore a deleted record

Go to Setup > Data Administration > Recycle Bin.
Find the record you need, using the Details, Entity, Deleted By and Deleted Time columns to identify it.
Hover over the record and click the Restore icon.

To restore several records at once, select them and choose Restore.

Deleted records remain in the Recycle Bin for 60 days, after which they are permanently and automatically deleted.
Only users with Recycle Bin permissions can access and manage deleted records.
Restore and permanent delete actions are processed in a queue, so they may take a moment to complete.
A restored record keeps its original role based access restrictions.
Permanent deletion cannot be undone.

Deleted records stay in the Recycle Bin for 60 days, after which they are automatically and permanently deleted.

Yes. Select multiple records in the Recycle Bin and choose Restore to bring them all back at the same time.

Only users with Recycle Bin permissions can view and manage deleted records.

Need to recover deleted data in Zoho Desk? Contact support@thoughtlogik.com or see our Zoho support services.