How to Activate & Deactivate users in Zoho One ?

Deactivating and activating users in Zoho One lets administrators suspend or restore someone’s access without deleting their account or data, which is useful for staff on leave, role changes or leavers.

Before you start

Make sure the user is not assigned as an admin, does not own any apps or integrations, and is not a Directory store owner. Transfer these roles first, or deactivation may fail.

How to deactivate a user

1. Sign in to Zoho One and open the Admin Panel.
2. Go to User Management and select the user you want to deactivate.
3. Open the user’s options and choose Deactivate.
4. Confirm the action.

The user immediately loses access to Zoho One services and their licence becomes available to reassign. If the user was linked to any SAML apps (Directory or non-Directory), deactivate them separately in those apps to avoid unnecessary charges.

You can also deactivate or activate users from the Zoho One mobile app, from the user list under Users.

How to reactivate a user

5. In User Management, filter or search for Inactive Users.
6. Select the user you want to reactivate.
7. Choose Activate.

Reactivating a user requires a spare licence within your subscription. If you don’t have one, deactivate another user first or add licences before reactivating.

Tips

• Review inactive users from time to time and remove those you no longer need.
• Deactivation suspends access without deleting the user’s data, so it’s a safer option than deletion for temporary changes.