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Benefits of Do not track feature

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The Do Not Track feature in Zoho SalesIQ lets you exclude specific IP addresses from visitor tracking, which is useful for keeping internal traffic, such as administrators and operators, out of your analytics.

What it does

Adding an IP address to the Do Not Track list stops it appearing in the Live View dashboard and stops its activity being recorded in SalesIQ. Visitors on the list can still access the chat widget and talk to live agents or chatbots; only the tracking and reporting is switched off.

How to add an IP address to Do Not Track

  1. Go to Settings.
  2. Click Controls, then select Do Not Track.
  3. Click Add in the top-right corner.
  4. Enter the IP address to exclude.
  5. Select the brand this setting should apply to.
  6. Optionally add a comment explaining why the IP is being added.
  7. Click Do Not Track to confirm.

How auto-picking works

SalesIQ can automatically detect the IP addresses of users, such as your operators, who log into the SalesIQ dashboard, so they aren’t tracked in Live View when browsing your site from the same IP.

These auto-detected IPs are disabled by default, so you need to manually turn on the tracking exemption for each one. In the Do Not Track settings you’ll see a label showing the IP was auto-picked, the operator it belongs to, and a toggle to enable or disable Do Not Track for that IP.

How to disable Do Not Track for an IP address

  1. Go to Settings.
  2. Click Controls, then choose Do Not Track.
  3. Locate the IP address.
  4. Click the toggle next to it to disable the setting.

The visitor will then be tracked again in future sessions.

Tips

  • Use this feature to keep internal traffic from skewing your reports.
  • Add your office IP address so employee activity isn’t tracked.
  • Review the list regularly as team members or locations change.
  • If your IP changes often, consider relying on auto-pick instead of adding it manually.

Frequently asked questions

Can a Do Not Track visitor still use live chat?

Yes, they can still access the chat widget and talk to operators or bots; only their tracking and analytics are switched off.

Are operator IPs added to Do Not Track automatically?

SalesIQ can auto-detect operator IPs, but tracking exemption for each one is disabled by default and must be turned on manually.

Need help?

Need help configuring visitor tracking in Zoho SalesIQ? Contact support@thoughtlogik.com or see our Zoho implementation services.

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