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How to Block Spammers in Zoho Sales IQ

Estimated reading: 3 minutes 204 views

Zoho SalesIQ lets you block spammers and malicious visitors on your website live chat and on instant messaging channels, keeping conversations focused on genuine visitors.

Block spammers on website live chat

How to block an IP address

  1. Go to Settings > Controls > Blocked IP.
  2. Click Add in the top-right corner.
  1. Enter the spammer’s IP address.
  2. Choose to block on one Brand or across All brands.
  3. Optionally add a comment explaining the reason for the block.

Manage or unblock IPs

Go to Settings > Blocked IP to view all blocked addresses. Toggle the switch off to unblock, or hover and click the trash icon to delete a block completely.

Block directly from an operator chat

  1. In a live chat, click the three-dot menu in the top right.
  2. Select Block IP and confirm.

Block spammers on instant messaging channels

This applies to channels such as WhatsApp, Facebook, Instagram, Telegram, LINE and WeChat.

How to mark an IM visitor as a spammer

  1. From the operator chat window, click the menu in an active chat.
  2. Select Mark as spam.
  1. Choose a block duration: 1 day, 3 days, 7 days, or Forever.
  1. Optionally add a comment.
  2. Click Mark as Spam.

Note: blocking is only available on active chats.

IM visitors are not told they’ve been blocked; their messages simply stop reaching operators.

View and manage the spammers list

Go to Settings > Controls > Spammers to see each spammer’s ID (email, phone or user ID), blocked duration, comment count and who last updated the record. Click a record to see comments left by operators and its activity timeline.

Approval settings for spammer blocking

Under Settings > Global Settings > Spammers Approval Configurations, choose whether operators can block immediately (Approval not needed) or whether an admin must review each request (Approval needed). When approval is required, you can set a time limit for the admin to act, during which the visitor is temporarily blocked; if no action is taken in time, the block is lifted automatically.

Tips

  • Review flagged users regularly.
  • Encourage operators to add meaningful block comments.
  • Combine blocking with content moderation for better coverage.
  • Keep your team focused on genuine, high-value conversations.

Frequently asked questions

Will an IM visitor know they’ve been blocked?

No, their messages simply stop being delivered to operators; they aren’t notified.

Can blocking a spammer need admin approval?

Yes, if Approval needed is set under Global Settings > Spammers Approval Configurations, an admin must review the block before it’s confirmed.

Need help?

Need help managing spam and unwanted chats in Zoho SalesIQ? Contact support@thoughtlogik.com or see our Zoho implementation services.

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