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Plans in Zoho Commerce

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Zoho Commerce plans determine how many products and users your store can support and which features are available. This guide covers choosing a plan, upgrading, and downgrading or cancelling.

Choosing a plan

Zoho Commerce offers tiered plans built around business size, typically a starter tier for small or new stores, a mid tier aimed at growing businesses with features such as social logins, cart abandonment recovery and real-time shipping rate integration, and a higher tier for high-volume businesses with custom terms and dedicated support. Check the current plans and pricing on Zoho’s website, since these change over time.

How to upgrade your plan

  1. Log in to your Zoho Commerce account and click Subscriptions.
  1. Click Upgrade to go to the payment page.
  1. Choose your plan and click Upgrade.
  1. Select Monthly or Yearly billing, then click Continue to review your order.
  1. Confirm the order summary by clicking Confirm.
  1. Enter your billing details and choose a payment method, then click Make Payment to complete the transaction.

Card payments generally renew automatically each billing cycle.

Cancelling or downgrading your subscription

Downgrading keeps your store data safely stored, but it stays inaccessible until you reactivate a paid plan. If you are on a yearly plan, you may receive a prorated refund for the remaining time.

  1. Log in to your Zoho Commerce store, click your user icon and select Subscription.
  1. Click Downgrade on your current plan.
  1. Click Change Plan to confirm.

Tips

  • Use your trial period to test the features you actually need before committing to a plan.
  • Yearly billing can work out cheaper than paying monthly, if you are confident in your plan choice.
  • Downgrading does not delete your data, so you can pick up where you left off if you upgrade again later.

Frequently asked questions

Does downgrading delete my store data?

No. Your store data is kept safely, but becomes inaccessible until you reactivate a paid plan.

Can I pay monthly or yearly?

Yes. Zoho Commerce offers both monthly and yearly billing, and yearly billing can work out cheaper over the year.

Can I try Zoho Commerce before paying?

Yes. New accounts get a free trial with full access, so you can explore the features before choosing a plan.

Need help?

Need help choosing or managing your Zoho Commerce plan? Contact support@thoughtlogik.com or see our Zoho optimisation services.

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