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In-person Location in Zoho Bookings

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If your business offers in-person appointments, Zoho Bookings lets you add and manage physical locations for each workspace, so staff and customers always have accurate meeting details.

How in-person locations work

This feature is available on all Zoho Bookings plans. You can add multiple physical addresses under a single workspace, and when a service is linked to a location, customers receive the details through email or SMS notifications and see them on the confirmation page and in calendar invites.

  • Super Admins and Admins can add and manage locations.
  • Managers can view location details.
  • Staff can view location information within appointment summaries.

How to add an in-person location

  1. Click the Settings icon at the top right of the page and choose Workspaces.
  1. Select the workspace from the left panel.
  2. Click In-person Locations in the centre panel.
  3. Click + Add Location.
  1. In the popup, enter a Location Name (for example “Downtown Branch”) and Location Details (for example “2nd Floor, Room 5A, ask for Reception”).
  2. Click Save.

You can also add a location from Services > Service Information > Preferred Meeting Mode > + Add Location.

How to link a location to a service

  1. Click Services in the top menu and select the service.
  2. Click Service Information in the centre panel.
  3. Click the edit icon next to Preferred Meeting Mode.
  4. Choose the in-person location and click Save.

The same location can be used across multiple services in the same workspace.

What customers and staff see

Once an appointment is booked, customers see the location on the confirmation page, the booking summary and in email or SMS notifications if enabled.

Staff see the location in the appointment summary, and if the appointment is added to a calendar, the location appears in the calendar event’s location field. In custom functions, the meeting_info variable also returns location details for in-person appointments.

How to delete an in-person location

  1. Go to the In-person Locations section of a workspace.
  2. Hover over the location and click the delete icon.

Deleting a location removes it from all services it is linked to, and future appointments will not include it. Appointments booked before deletion keep the old location details unless rescheduled.

Tips

Use clear names and directions for each location to help both staff and customers find it easily.

Frequently asked questions

Can I use the same location for more than one service?

Yes, the same in-person location can be linked to multiple services within the same workspace.

What happens to existing bookings if I delete a location?

Appointments booked before the deletion keep the old location details unless the customer reschedules. The location is removed from future appointments and from any services it was linked to.

Who can add or manage in-person locations?

Super Admins and Admins can add and manage locations. Managers can view location details, and Staff can see location information within their appointment summaries.

Need help?

Need help setting up in-person locations in Zoho Bookings? Contact support@thoughtlogik.com or see our Zoho implementation services.

In-person Location in Zoho Bookings - PreviousAbout Workspace Basic InformationNext - In-person Location in Zoho BookingsCustom Functions in Zoho Bookings

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