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Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)

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Introduction

When using a rebranded domain, certain features may not work properly if third-party cookies are disabled in your web browser. Many modern browsers (such as Safari) disable third-party cookies by default, which can cause issues with file uploads, document access, integrations, and more.

Step-by-Step Instructions

 

Common Issues:

If third-party cookies are disabled, you may face the following problems:

  • File upload fails when trying to import files in any form.
  • Profile picture is not displayed when uploaded via accounts.zoho.com.
  • Unable to open documents uploaded by candidates during onboarding (Zoho Writer will not load).
  • Mail merge documents in Zoho People cannot be accessed.
  • Sending documents for e-sign fails because the Zoho Sign site does not load.
  • Reports fail to load or generate through Analytics integration.

Solution:

To resolve these issues, ensure that third-party cookies are enabled in your browser.

Note: Apple Safari blocks third-party cookies by default. If you use Safari, Chrome, Edge, Firefox, or Opera, follow the steps below to enable them.

 

Enabling Third-Party Cookies in Your Browser:

Google Chrome:

  1. Open Chrome and click More (⋮) at the top-right corner → Settings.
  2. Scroll down and click Advanced.
  3. Under Privacy and Security, select Content Settings.
  4. Click Cookies.
  5. Enable Allow sites to save and read cookie data.

Mozilla Firefox:

  1. Open Firefox and click More (☰) → Preferences.
  2. Select Privacy & Security from the left panel.
  3. Under Cookies and Site Data, ensure Third-Party Cookies are not blocked.

Microsoft Edge:

  1. Open Edge and click More (⋮) → Settings.
  2. In the left panel, select Site permissions.
  3. Click Cookies and site data.
  4. Turn off Block third-party cookies.

Safari (macOS):

  1. Open Safari and go to the Safari Menu → Preferences.
  2. Click the Privacy tab.
  3. Uncheck:
    • Prevent Cross-Site Tracking
    • Block All Cookies

Opera:

  1. Open Opera and click the Opera Menu Icon → Settings.
  2. Scroll to Privacy and Security → Site Settings.
  3. Select Cookies and site data.
  4. Enable Allow sites to save and read cookie data and uncheck Block third-party cookies.

Tips

  • Always refresh the browser after changing cookie settings.
  • Clear cached data if issues persist.
  • If your organisation uses strict IT/browser policies, request admin approval to enable third-party cookies.
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