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Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)

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If your organisation uses a rebranded (custom) domain for Zoho People, some features can fail when your browser blocks third-party cookies. This article explains the symptoms and how to fix them.

What this issue looks like

With third-party cookies disabled, you may notice:

  • File uploads fail when importing files into a form.
  • Your profile picture does not display when uploaded via accounts.zoho.com.
  • Documents uploaded by candidates during onboarding fail to open in Zoho Writer.
  • Mail merge documents cannot be accessed.
  • Sending documents for e-signature fails because Zoho Sign does not load.
  • Reports fail to load or generate through an Analytics integration.

Apple Safari blocks third-party cookies by default, and other browsers are increasingly restrictive too, so this can affect any browser depending on its settings.

How to enable third-party cookies

Google Chrome

  1. Click More (⋮) in the top-right corner, then Settings.
  2. Go to Privacy and Security > Third-party cookies (previously Content Settings > Cookies).
  3. Allow third-party cookies, or add an exception for your Zoho People domain.
  1. Mozilla Firefox: Click More (☰) > Settings, select Privacy & Security, and under Cookies and Site Data make sure third-party cookies are not blocked.
  1. Microsoft Edge: Click More (⋯) > Settings, select Cookies and site permissions > Manage and delete cookies and site data, and turn off Block third-party cookies.
  1. Safari (macOS): Go to Safari > Settings > Privacy and untick Prevent Cross-Site Tracking and Block All Cookies.
  1. Opera: Click the Opera menu icon > Settings > Privacy and Security > Site Settings > Cookies and site data, then allow sites to save and read cookie data and untick Block third-party cookies.

Tips

  • Refresh your browser after changing cookie settings.
  • Clear cached data if the issue persists.
  • If your organisation enforces strict browser policies, ask your IT team to approve an exception for your Zoho People domain.

Frequently asked questions

Why do file uploads or documents fail in Zoho People?

This is usually caused by the browser blocking third-party cookies, which some Zoho People features rely on when you use a rebranded domain.

Which browsers block third-party cookies by default?

Safari blocks them by default, and other modern browsers such as Chrome, Firefox and Edge increasingly restrict them too.

Do I need to change this setting permanently?

No, you can enable third-party cookies just for the sites you need, and refresh your browser after making the change.

Need help?

Still having trouble accessing Zoho People on your rebranded domain? Contact support@thoughtlogik.com or see our Zoho support services.

Issues faced by users with a rebranded domain ( third-party cookies disabled in browser) - PreviousTroubleshooting Guide (Zoho People 4.0)Next - Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)About Issue (Unable to access Zoho People account – ‘ Your organizational account already exists’.)

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