Exploring User Roles and Permissions in Zoho Analytics

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Zoho Analytics user roles control who can build, change and see your reports. Choosing the right role for each person keeps sensitive data protected while giving teams the access they need. This guide explains each role and how access is managed.

The roles at a glance

RoleScopeWhat they can do
Account AdministratorWhole accountEverything, including subscriptions and adding Organisation Administrators. One per account.
Organisation AdministratorOrganisationAll organisation tasks, such as workspaces, users and sharing, except managing other Organisation Administrators.
Workspace AdministratorAssigned workspacesEverything inside those workspaces except renaming, deleting or backing them up. Cannot create new workspaces.
UserShared viewsWorks with the reports and dashboards shared with them, within the permissions set.
ViewerShared viewsRead-only access to what is shared with them.

Custom roles

If the standard roles do not fit, create custom roles at account level with fine-grained permissions. Users with a custom role inherit those permissions across the workspaces shared with them.

How access is controlled

  • Roles are assigned in Organization Settings > Manage Users, when you add a user or with Change role.
  • Users and Viewers see nothing until a report, dashboard or workspace is shared with them.
  • When sharing a view you can set permissions such as read-only access, export or drill-down, so two users with the same role can have different access to different reports.

Choosing the right role

  • Give administrator roles only to people who manage the setup.
  • Use Workspace Administrator for team leads who look after one area, such as sales or finance reporting.
  • Use Viewer for people who only need to read dashboards.
  • Review roles regularly and deactivate leavers.

Frequently asked questions

What is the difference between a User and a Viewer?

Both only see what is shared with them. A User can work with shared views within the permissions granted, while a Viewer has read-only access.

Can I create my own roles?

Yes. Zoho Analytics supports custom roles defined at account level, with fine-grained permissions that apply to the workspaces shared with those users.

How many Account Administrators can there be?

One. The Account Administrator owns the account. Ownership can be transferred with Change Ownership in the organisation settings.

Need help?

Want help designing roles and sharing in Zoho Analytics? Email support@thoughtlogik.com or see our BI and reporting services.

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