How to Create a Mailbox?

Zoho One lets you manage users and their email accounts centrally. If Zoho Mail is already integrated with Zoho One, you can create a mailbox for any confirmed employee directly from the Admin Panel.

Before you start

• Zoho Mail must be added to your Zoho One account. If it isn’t, add it from the Admin Panel first.
• The employee must be a confirmed user in your organisation’s directory. Mailboxes cannot be created for users still shown as invited or pending.

How to create a mailbox

1. Sign in to Zoho One with an administrator account.
2. Open the Admin Panel and go to Directory > Users.
3. Find and open the employee’s profile.
4. Click Create Mailbox.
5. Enter the email address for the employee.
6. If your organisation uses more than one domain, select the correct domain from the dropdown.

7. Click Create to provision the mailbox.

The employee can then sign in to Zoho Mail using their new address.

Secondary addresses and aliases

If an employee needs additional addresses, such as support@ or sales@, that deliver to the same inbox, you can set these up as aliases from the Zoho Mail Admin Console.