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How to Customize notification sounds

Estimated reading: 3 minutes 208 views

Zoho SalesIQ lets you customise notification sounds so you can recognise the type and urgency of an alert without watching the dashboard constantly.

Adjusting volume or muting sounds

Open your SalesIQ dashboard and find the speaker icon in the top-right corner. Click it once to mute all chat sounds, and click it again to unmute. To adjust the volume, hover over the speaker icon and use the slider that appears.

Setting different sounds for different events

Assigning different sounds to different events makes it easier to tell what’s happening at a glance.

  1. On the dashboard, click your profile picture to open the side panel, then click your name to open your Profile Information page.
  2. Click Notification settings, marked with a bell icon next to the gear icon.
  3. Notifications are split into Visitor Events and Operator Events. Pick a sound for each event from its dropdown, or choose None to turn off the sound for that event.

Changes save automatically.

Importing a custom tone for incoming visitor chats

This works only for the incoming visitor chat notification.

  1. Go to the Incoming Visitor Chat event in your notification settings and open its dropdown.
  2. Scroll down and click Add custom tone.
  3. Browse your computer for the audio file and open it.

Your custom tone then appears alongside the default options so you can select it.

Visitor and operator events explained

Visitor events include a visitor starting a chat, about to leave, sending a message, ending a chat, or leaving your website. Operator events cover internal actions such as a chat being transferred to you, being invited to a group chat, a colleague messaging you, or a bot forwarding a chat to you.

Tips

  • Use a distinct sound for high-priority alerts, such as new visitor chats, so you respond promptly.
  • Use softer tones for less urgent notifications to reduce distraction.
  • Consider headphones in a shared office to avoid disturbing others.
  • Make sure custom audio files are in a supported format, such as MP3 or WAV.

Frequently asked questions

Can I use my own sound for chat notifications?

Yes, you can upload a custom tone for incoming visitor chats, in a supported format such as MP3 or WAV.

Can I mute chat sounds entirely?

Yes, click the speaker icon in the top-right corner of your dashboard once to mute all chat sounds, and click it again to unmute.

Need help?

Need help configuring notifications in Zoho SalesIQ? Contact support@thoughtlogik.com or see our Zoho implementation services.

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