Data Administration

Zoho Desk data administration covers the tools for moving data in and out of your account, and for protecting it. This includes exporting and importing records, migrating from another help desk platform, backing up your account, and restoring accidentally deleted records.

What this section covers

Here you’ll find how to export data from Zoho Desk modules, import data using the current and older import tools, migrate from other help desk services using Zwitch, back up your account, and use the Recycle Bin to restore deleted records.

Who it’s for

These tools are aimed at administrators: setting up a new Zoho Desk account, moving data between systems, keeping regular backups, or recovering from an accidental deletion.

Frequently asked questions

What data administration tasks does Zoho Desk support?

Exporting and importing data, migrating from other help desk platforms, backing up your account, and restoring deleted records from the Recycle Bin.

Who can access Data Administration tools?

Most data administration tasks require specific permissions, such as Export Records or Import Records, and backups can only be created and downloaded by the account’s primary contact.

Need help?

Need help with data migration, export or backup in Zoho Desk? Contact support@thoughtlogik.com or see our Zoho migration services.