Work Order Management

Work orders sit at the centre of Zoho FSM, connecting a customer’s service request to the appointments, technicians and invoices needed to complete it.

What this section covers

The article here gives an overview of work order management in Zoho FSM: how a work order is created, how it moves through service appointments to completion, and how it links to invoicing.

Who this is for

Useful for dispatchers, administrators and anyone responsible for tracking field service jobs from request to close.

Frequently asked questions

What is a work order in Zoho FSM?

A work order is created in response to a service request and holds the details a technician needs to complete a job, including the customer, assets, services, parts and skills involved.

Need help?

Need help setting up work orders in Zoho FSM? Contact support@thoughtlogik.com or see our Zoho implementation services.