How to Customize your SalesIQ Chat window with new Personalized Widgets (Beta)?

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Zoho SalesIQ’s personalised widgets (Beta) let you customise the chat window itself, promoting content and guiding visitors to take action from inside the chat, rather than only through a conversation.

This feature is currently in beta, and the widget JS API only works with the new SalesIQ live chat. If you are on an older version, contact SalesIQ support to upgrade first.

How to add personalised widgets

Go to SalesIQ Dashboard > Settings > Brands > Installation > Website, copy the SalesIQ installation code, and paste it just before the closing </body> tag of your site.
Inside the installation script’s ready() function, add your widget configuration, for example:

$zoho.salesiq.ready(function() {
  $zoho.salesiq.set("home.widgets", [
    // your widget code here
  ]);
});

You can include several widgets in the same array to show them one after another.

Types of personalised widgets

1. Announcement widget

Highlights events, offers or promotions with a call-to-action button. Includes a banner (image or video), title and body text, and a button linking to a URL or article.

2. News widget

Shares product updates or news without a call-to-action button, using a banner, title and body text.

3. Command panel widget

Lets visitors take direct actions such as starting a chat, making a call, opening a link, viewing an article, or triggering a custom action.

4. IM channel widget

Displays your messaging channels, such as WhatsApp, Facebook or Instagram, either as individual action buttons or as a compact row of channel icons.

Tips for using widgets effectively

Keep messages short and clear, with a strong call to action.
Use images or video to boost engagement.
Test how widgets display across different pages and devices.
Refresh offers and updates regularly to encourage return visits.
Use different widgets on different pages or for different user actions.

Frequently asked questions

Does the personalised widgets feature work with the older SalesIQ chat?

No, the widget JS API only works with the new SalesIQ live chat; contact SalesIQ support if you need to upgrade from an older version.

Can I show more than one widget at a time?

Yes, you can include multiple widget objects in the same array so several widgets appear together.

Need help?

Need help customising your SalesIQ chat window? Contact support@thoughtlogik.com or see our Zoho implementation services.

How to Customize your SalesIQ Chat window with new Personalized Widgets (Beta)?

How to add personalised widgets