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Privacy & Security in Zoho Bookings

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Zoho Bookings privacy and security settings help protect customer data and support compliance with standards such as GDPR and HIPAA. This guide covers the anti-spam disclaimer, HIPAA support and deleting guest email addresses.

Availability

  • HIPAA support: Premium plan, configured by Super Admins and Admins.
  • Disable anti-spam disclaimer: Premium plan, configured by Super Admins and Admins.
  • Data deletion: all plans, configured by Super Admins and Admins.

Anti-spam disclaimer in email notifications

By default, email notifications from Zoho Bookings include an anti-spam disclaimer in the footer, for example explaining that the recipient is receiving the email because they booked a service with your business.

How to disable the anti-spam disclaimer

  1. Click the Settings icon in the Zoho Bookings menu bar.
  2. Go to General.
  1. Select Privacy & Security from the left pane.
  2. Under the General section, toggle off Anti-spam disclaimer in email notification.

Once disabled, email notifications no longer include the default disclaimer content.

HIPAA support

Zoho Bookings provides features that help healthcare providers handle Protected Health Information (PHI) in a HIPAA compliant manner, so personal health data processed through the platform is handled securely. This is available on the Premium plan.

Data deletion (guest email addresses)

Customers can invite guest participants to appointments by entering their email addresses during booking. To protect privacy, these guest email addresses can be permanently deleted from your account.

How to delete guest email addresses

  1. Click the Settings icon in the menu bar and select General.
  1. Choose Privacy & Security from the left menu.
  2. Under Data Deletion, enter the guest email addresses you want to delete.
  3. Click Delete to remove them from the system.

Frequently asked questions

Do I need a specific plan to remove the anti-spam disclaimer?

Yes, disabling the anti-spam disclaimer and using HIPAA support both require the Premium plan, and only Super Admins and Admins can configure them.

Can guest email addresses be permanently removed from Zoho Bookings?

Yes. Guest email addresses added by customers when inviting participants can be deleted from the Data Deletion section, on any plan.

Is HIPAA support available on all Zoho Bookings plans?

No. HIPAA support is available on the Premium plan and is intended to help healthcare providers handle protected health information appropriately.

Need help?

Need help configuring privacy and security in Zoho Bookings? Contact support@thoughtlogik.com or see our Zoho implementation services.

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