How to Add Item

Adding items correctly in Zoho Commerce is the foundation for managing inventory, pricing, tax and how products appear to customers. This guide covers creating an item, whether you sell physical goods or services.

How to add a new item

1. Go to Items in the left-hand menu and click + New Item.
2. Choose the Type: Goods for a physical product, or Service.
3. Enter a clear, descriptive Name and a unique SKU for inventory control.

Setting pricing and tax

4. Set the Selling Price, and optionally a Retail Price to show a recommended price.
5. Mark the item as Taxable or Non-Taxable. For UK businesses, check that VAT rates are set correctly under Settings > Taxes.

Adding an image

Use a clear, good quality image for the listing, ideally on a plain background, since product photos help conversion.

Configuring inventory

For physical goods, enable inventory tracking and set an opening stock level and reorder level, with batch or serial number tracking if your stock needs it.

Descriptions, tags and categories

Write a short item description for browsing pages, plus a more detailed description covering features, use cases or specifications. Use tags and categories to help customers filter and find items.

SEO for the item

Set an SEO title, keywords and description for the item, written in your own words rather than copied from a manufacturer, so the listing can stand out in search results.

Additional options

Add custom fields for extra information, such as care instructions, enable Returnable if you accept returns, and use an On Sale badge to highlight a discount.

Saving and publishing

Review the item’s details and click Save, and make sure Show in Store is set to Yes so the item goes live.

Tips

• Keep item names short and clear.
• Write your own descriptions rather than copying manufacturer text.
• Always add a product image where you can.
• Set the correct VAT treatment for each item: standard rate, reduced rate or zero-rated, in line with HMRC rules.