How to view Order Details?

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The Order Details page in Zoho Commerce gives a full picture of a single order: what was ordered, its payment status, and how it is being shipped. This guide covers viewing and managing an order.

Viewing order details

Click an order ID from your order list to open its Order Details page, showing the products ordered, payment status, total amount and current order status.

Confirming or cancelling an order

Click Confirm Order if you are ready to proceed, or Cancel Order if you cannot fulfil it.

Once you confirm an order, the option to print an invoice becomes available.

Shipping information

The order details show the shipping method, estimated delivery time and shipping rate.

You can also print a packaging slip, showing product names and quantities.

Or print a delivery note, including the billing and shipping addresses and order summary.

Use the Ship dropdown to choose between shipping manually or shipping via a carrier, depending on the order.

Shipping manually

If you are delivering the product yourself or using a local courier, select Shipping Manually, then click Change Status to mark the order as shipped.

Choose your carrier, or select Others, then enter the service name, tracking number and dispatch date, and click OK.

Shipping via a carrier

To use a third-party shipping partner, click Set Up to link a carrier if you have not already.

Select a carrier based on your country and follow the setup prompts.

Enter and validate your From and To addresses, choose your parcel type, ship date and package weight, then select delivery options and click Get Rate. Review the details, click Save and Continue, then download and print your shipping label.

Marking an order as paid for offline payments

If a customer paid you outside the system, for example by cash or bank transfer, go to the Payment tab and click Mark as Paid.

Item cancellations or returns

Any cancelled or returned items are listed clearly in the Item Cancellation/Return section.

Adding notes

Use the Notes section at the bottom of the page to leave a message for the customer, such as care instructions or extra product details. Turn on the email toggle to send the note to the customer, and click Save to keep it.

Editing customer information

On the right-hand side of the Order Details page, click the pen icon on the Customer Name and Contact, Shipping Address or Billing Address section to edit it.

Tips

Check product availability before confirming an order.
Keep tracking numbers handy for customer communication when shipping manually.
Use the Notes section to clarify special instructions or personalise the order.

Frequently asked questions

Can I mark an order as paid manually?

Yes. If a customer paid you outside the system, such as by cash or bank transfer, go to the Payment tab and click Mark as Paid.

Can I leave a note for the customer on an order?

Yes. Use the Notes section, and enable the email toggle if you want the note sent to the customer.

Can I edit the customer’s shipping or billing address after the order is placed?

Yes. Click the pen icon on the relevant section on the Order Details page to edit it.

Need help?

Need help managing order details in your Zoho Commerce store? Contact support@thoughtlogik.com or see our Zoho support services.

How to view Order Details?

Viewing order details

Confirming or cancelling an order